Customer Success Manager (Greater China)

1 day, 14 hours ago
Senior
Customer and Technical Support
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Lead post-sale engagement, retention, and growth for customers in the Greater China region in partnership with the Account Executive.
  • Identify expansion opportunities and help drive business outcomes across assigned accounts.
  • Build relationships with senior executives across business, product, engineering, finance, and IT.
  • Act as a trusted payments and commerce advisor and educate customers on Stripe’s products and industry.
  • Run quarterly business reviews to align on priorities, performance, optimization opportunities, roadmap, and satisfaction.
  • Advocate for customers internally by sharing feedback and insights with Product, Engineering, Support, Marketing, and Sales.
  • Drive overall account health, including adoption, usage velocity, renewals, growth, referrals, and customer satisfaction.
  • Evangelize customer success stories, systems, and processes.
  • Support technical, product, and business discussions across multiple stakeholder levels.

Requirements

  • 7+ years of experience in a client-facing role, ideally customer success, with large, global, complex organizations across Greater China.
  • Experience working with a technical product is preferred.
  • High proficiency in both English and Chinese.
  • Strong understanding of customers’ businesses, strategy, and underlying drivers.
  • Track record of leading technical conversations and influencing others to take action.
  • Strong analytical skills and operating rigor.
  • Strong executive presence and presentation skills, especially for in-person meetings with multiple stakeholders.
  • Background in consulting, pre-sales, technical account management, or a similar role.
  • Proven track record of achieving targets and goals, preferably in a sales setting.
  • Experience managing complex projects and/or programs.
  • Ability to handle difficult customers or situations and drive resolutions.
  • Ability to work independently while collaborating effectively with sales and services peers.
  • Comfort navigating data and people to find answers.
  • Experience in a high-growth technology company is preferred.
  • Experience with consumption-based businesses is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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