Customer Success Manager, Enterprise

2 weeks, 6 days ago
Full-time
Mid Level
Customer and Technical Support
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Partner closely with account executives and technical account managers to support post-sale engagements for enterprise customers.
  • Manage a book of customers and drive account health, product adoption, usage velocity, renewals, growth, referrals, and customer satisfaction.
  • Serve as a trusted payments and product advisor by delivering payment performance and industry insights.
  • Conduct business reviews to align on priorities, review performance metrics, share the product roadmap, and recommend ways to increase value from Stripe.
  • Advocate for customers internally by sharing feedback and insights with Product Management, Engineering, Support, Marketing, and Sales.
  • Support account expansion by identifying opportunities and helping ensure customers are successful.
  • Deliver proactive workshops and thought leadership to help customers grow their businesses.
  • Work with customers on product, payment, and technical conversations to investigate issues and provide insights.

Requirements

  • 4+ years of experience in a client-facing enterprise relationship management role, ideally with a technical product.
  • Experience partnering with large, global, and complex organizations.
  • Strong business sense and understanding of the drivers and strategy behind customers’ businesses.
  • Track record of leading technical conversations and persuading others based on requirements and solution value.
  • Strong analytical skills.
  • Excellent organizational and time management skills.
  • Strong executive presence and presentation skills, especially for in-person meetings with multiple stakeholders.
  • History of success in consulting, pre-sales, technical account management, or a similar role.
  • Proven track record of achieving targets and goals, preferably in a sales setting.
  • Experience managing large, complex projects and/or programs.
  • Ability to handle difficult customers or situations and drive resolutions.
  • Ability to navigate data and people to find answers and work well across internal and external stakeholders.
  • Motivation and flexibility to thrive in a fast-changing, high-growth environment.
  • Willingness to work independently and take initiative.

Interested in this position?

Apply directly on the company website

Apply Now

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