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Dynamics 365 Business Central Senior Consultant, Support

1 month ago
United States
Full-time
Senior
Customer Support
Software Development
Apply Now
Stoneridge Software

Stoneridge Software

Stoneridge Software is a dedicated Microsoft Dynamics partner providing premium ERP and CRM solutions for diverse industries, prioritizing expert service and long-term client relationships for optimal business results.

Internet Software & Services
251-1K
Founded 2012
View All Jobs 4

Description

  • Provide hands-on configuration and support for Dynamics 365 Business Central to align with client system requirements and business objectives.
  • Deliver post-go-live support using the company’s implementation methodology.
  • Work proactively with clients on strategic initiatives to ensure continued value from NAV/Business Central applications.
  • Resolve break/fix issues and help minimize client service disruptions.
  • Escalate ISV-related product issues and coordinate with partners to drive resolution.
  • Assess solution requirements, technical options, scope, and resource needs for client requests.
  • Design and test custom solutions and integrations, including functional design and scope management.
  • Coordinate with development resources and other internal or external teams to build and deliver solutions.
  • Represent Stoneridge Software through effective client communication throughout the solution lifecycle.
  • Mentor team members and support a positive, psychologically safe team environment.

Requirements

  • Bachelor’s degree in Accounting, Information Technology, or a related field, or equivalent work experience.
  • 4+ years of Microsoft Dynamics NAV/Business Central experience, preferably in a support role.
  • 4+ years of experience with NAV/Business Central Finance, AR, and AP modules.
  • 2+ years of experience with the NAV/Business Central Manufacturing module preferred.
  • Object-oriented programming experience strongly preferred.
  • Microsoft Dynamics NAV certification preferred.
  • Demonstrated customer service experience.
  • Strong technical writing ability.
  • Ability to communicate effectively in both spoken and written English.
  • Must be authorized to work for any employer in the U.S.; visa sponsorship is not offered.
  • Ability to travel up to 20% within the United States and Canada.

Benefits

  • Competitive salary range of $130,500–$164,500 USD or C$124,600–C$149,500 CAD, inclusive of bonus opportunities.
  • Medical, dental, and vision insurance.
  • 401(k) contribution program for U.S. employees or RRSP benefits for Canada.
  • Life insurance and disability benefits.
  • Paid parental leave, paid flexible time off, paid sick time, and paid holidays.
  • Flexible work schedules and a remote-forward work environment.
  • Mobile/internet reimbursement, employee and family assistance program, and home office and wellness allowance (U.S. only).
  • Learning and development funding, charitable contribution support, paid business mileage, and HSA contribution (U.S. only).

Interested in this position?

Apply directly on the company website

Apply Now

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