Virtual Patient Care Coordinator

4 hours, 6 minutes ago
Full-time
Junior
Customer and Technical Support
Staffing For Doctors

Staffing For Doctors

Staffing For Doctors provides virtual medical staffing solutions for healthcare practices, connecting them with top HIPAA-compliant candidates to enhance operational efficiency, reduce overhead costs, and improve patient care through dedicated virtual ...

Health Care Providers & Services
Founded 2025

Description

  • Answer inbound and outbound patient calls with a warm, calm, professional demeanor.
  • Explain practice services and screen prospective patients for basic eligibility requirements.
  • Discuss private-pay rates, superbills, and out-of-network reimbursement workflows using approved scripts.
  • Collect payments and guide patients through financial questions with clarity and reassurance.
  • Schedule consultations, intake evaluations, and follow-up visits while avoiding overbooking.
  • Monitor and respond to messages across EHR, secure messaging, email, and task management systems.
  • Track intake leads and administrative tasks end-to-end to ensure no inquiries are missed.
  • Coordinate closely with clinical providers and on-site staff to support patient follow-through.

Requirements

  • Prior administrative experience in Psychiatry, Behavioral Health, Concierge Medicine, or Private-Pay Medical Practices is required.
  • Native or near-native English fluency with a warm, empathetic, highly professional phone presence.
  • Experience discussing out-of-pocket fees, private-pay healthcare models, superbills, and out-of-network reimbursement.
  • Ability to navigate multiple systems at once, including EHR platforms, secure messaging tools, Gmail, calendars, and task management systems.
  • Strong emotional intelligence and discretion when handling sensitive or high-stress patient situations.
  • A completely private, quiet, HIPAA-compliant home office setup with reliable high-speed internet, a secure computer, and a professional headset.
  • Availability to work Monday through Friday, initially 30–35 hours per week from 9:00 AM to 3:00 PM PST, then full-time 40 hours per week from 9:00 AM to 5:00 PM PST after 30 days.

Interested in this position?

Apply directly on the company website

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