Medical Receptionist

1 month, 1 week ago
Full-time
Junior
Customer and Technical Support
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services

Description

  • Welcome and assist patients in a professional, friendly manner.
  • Answer incoming phone calls, emails, and patient enquiries.
  • Schedule, reschedule, and confirm patient appointments.
  • Register new patients and complete required documentation accurately.
  • Verify patient information and maintain accurate electronic records.
  • Assist patients with forms and outstanding documentation.
  • Coordinate communication between patients, healthcare providers, and internal departments.
  • Follow up with patients regarding appointments, documentation, and general enquiries.
  • Manage clinician calendars and appointment availability.
  • Process referrals, update patient records, and handle general administrative tasks.

Requirements

  • Previous experience in a healthcare, medical administration, reception, customer service, or patient-facing role is preferred.
  • Excellent verbal and written communication skills.
  • Confident and professional telephone manner with the ability to build rapport with patients.
  • Strong multitasking skills to manage calls, appointments, and administrative tasks simultaneously.
  • Excellent organisational and time management skills.
  • High attention to detail and accuracy.
  • Strong customer service and problem-solving skills.
  • Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems.
  • Ability to work independently while collaborating effectively with a team.
  • Professional, compassionate, and patient-focused approach.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Comfortable working in a fast-paced environment and adapting to changing priorities.

Interested in this position?

Apply directly on the company website

Apply Now

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