Bilingual Virtual Aesthetic Medical Receptionist / Front Desk

4 hours, 7 minutes ago
Full-time
Junior
Customer and Technical Support
Staffing For Doctors

Staffing For Doctors

Staffing For Doctors provides virtual medical staffing solutions for healthcare practices, connecting them with top HIPAA-compliant candidates to enhance operational efficiency, reduce overhead costs, and improve patient care through dedicated virtual ...

Health Care Providers & Services
Founded 2025

Description

  • Serve as the primary point of contact for patients via phone, text, email, and the patient portal in English and Spanish.
  • Schedule new patient consultations, follow-up visits, and aesthetic treatment appointments.
  • Confirm, reschedule, and manage appointments using Fresha and One Touch.
  • Guide patients through booking, intake, and documentation processes.
  • Answer general questions about aesthetic treatments, pricing, pre-care, post-care, and appointment expectations within scope.
  • Manage patient intake forms, medical histories, consent forms, and records in the EMR system.
  • Coordinate telehealth appointments through the Healthy Platform and prepare patients for virtual visits.
  • Respond promptly and professionally to patient messages and calls across all communication channels.
  • Follow up with patients about upcoming visits, post-treatment check-ins, and rebooking opportunities.
  • Assist providers and clinical staff with administrative coordination and escalate clinical concerns to the appropriate provider.

Requirements

  • Minimum 2 years of experience in a medical receptionist, medical administrative assistant, patient care coordinator, or similar healthcare support role.
  • Previous experience supporting a U.S.-based aesthetic practice, medical spa, dermatology office, plastic surgery practice, or healthcare clinic.
  • Fluent in both English and Spanish, spoken and written.
  • Excellent spoken English with clear pronunciation and a professional phone presence.
  • Strong customer service, patient communication, organizational, multitasking, and time management skills.
  • Knowledge of aesthetic treatments such as Botox, dermal fillers, laser procedures, microneedling, chemical peels, and skincare services.
  • Experience managing high-volume inbound and outbound patient communications.
  • Experience with EMR systems and medical scheduling software.
  • Familiarity with Fresha, One Touch, and Healthy Platform, or ability to learn new systems quickly.
  • Reliable high-speed internet and a quiet, HIPAA-compliant home office.

Benefits

  • Full-time contractor position (40 hours per week).
  • Negotiable pay rate depending on skillset and experience.
  • Monday through Friday schedule.
  • 9 AM to 5 PM EST work hours.

Interested in this position?

Apply directly on the company website

Apply Now

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