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Field Service Engineer

2 hours, 37 minutes ago
United States
Full-time
Junior
Technical Account Manager
Customer and Technical Support
Apply Now
SPT Labtech

SPT Labtech

SPT Labtech designs and manufactures advanced lab automation solutions that enhance sample management, liquid handling, and multiplexed detection, significantly improving the efficiency of scientific research and contributing to advancements in human h...

Life Sciences Tools & Services
251-1K
Founded 2001
View All Jobs 2

Description

  • Schedule and perform on-site installation and preventative maintenance service work across the territory.
  • Respond to emergency service requests and complete territory repair visits.
  • Provide remote telephone assistance to customers as needed.
  • Travel on short notice to support other Field Service Engineers and cover additional U.S. regions.
  • Complete all required documentation accurately and on time.
  • Communicate product quality issues to the appropriate internal contacts.
  • Work closely with Territory Sales personnel and Field Applications Specialists.
  • Manage customer accounts and maintain a high level of customer satisfaction.
  • Identify and communicate sales leads, upgrades, post-instrument opportunities, and consumable needs.

Requirements

  • Proven electro-mechanical troubleshooting ability.
  • Experience with electro-mechanical and automated systems, ideally in pharmaceutical or healthcare settings.
  • Experience with liquid handling products is advantageous.
  • Strong customer focus and excellent customer-facing communication skills.
  • Proactive approach to workload and excellent follow-up skills.
  • Highly organized and self-motivated, with the ability to work independently and manage time effectively.
  • Ability to travel frequently, including about 50% overnight travel and travel on short notice.
  • Valid passport and willingness to travel internationally for training.
  • Associate's degree or equivalent experience in an engineering discipline.
  • Close proximity to a major airport is a plus.

Benefits

  • Competitive salary package.
  • Comprehensive benefits package.
  • Full product training in the U.S. and at company headquarters in Cambridge, UK.
  • Opportunity to work with talented professionals in a motivated, driven team.
  • Inclusive workplace that embraces diversity and supports employees' diverse needs.

Interested in this position?

Apply directly on the company website

Apply Now

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