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Field Service Engineer

1 month ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Apply Now
SPT Labtech

SPT Labtech

SPT Labtech designs and manufactures advanced lab automation solutions that enhance sample management, liquid handling, and multiplexed detection, significantly improving the efficiency of scientific research and contributing to advancements in human h...

Life Sciences Tools & Services
251-1K
Founded 2001
View All Jobs 3

Description

  • Schedule and perform on-site installation and preventive maintenance service work across the territory.
  • Perform emergency service and repair visits for instruments and equipment.
  • Provide remote telephone assistance to customers when needed.
  • Prioritize and complete service calls and related work within required timeframes.
  • Travel on short notice to support other Field Service Engineers and provide coverage in other U.S. regions.
  • Complete all required service documentation accurately and on time.
  • Communicate product quality issues to the appropriate internal contacts.
  • Work closely with Territory Sales personnel and Field Applications Specialists.
  • Manage customer accounts and maintain a high level of customer satisfaction.
  • Identify and communicate leads for post-instrument sales, upgrades, and consumables.

Requirements

  • Proven electro-mechanical troubleshooting ability.
  • Experience with electro-mechanical and automated systems, ideally in pharmaceutical or healthcare environments.
  • Experience with liquid handling products is advantageous.
  • Strong customer focus and excellent customer-facing communication skills.
  • Highly organized with excellent follow-up skills.
  • Self-motivated, proactive, and able to work independently while being a team player.
  • Ability to travel frequently, including approximately 50% overnight travel.
  • Ability to travel on short notice and cover extended periods in other U.S. territories when needed.
  • Associate’s degree or equivalent experience in an engineering discipline.
  • Valid passport and willingness to travel internationally for training.
  • Close proximity to a major airport is a plus.

Benefits

  • Competitive salary package.
  • Comprehensive and valued benefits package.
  • Full product training provided in the U.S. and at the company headquarters in Cambridge, UK.
  • Opportunity to work with a motivated, driven team.
  • Chance to support innovative products that help advance scientific research.

Interested in this position?

Apply directly on the company website

Apply Now

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