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Staff Product Manager, Listening

2 weeks, 6 days ago
Canada
Full-time
Lead
Product Manager
Product Management
Apply Now
Sprout Social

Sprout Social

Sprout Social offers a comprehensive social media management and engagement platform that enables businesses to effectively manage their social media presence, streamline customer care, and derive actionable insights from analytics to drive growth.

Professional Services
251-1K
Founded 2010
View All Jobs 14

Description

  • Own the overall Listening product strategy, roadmap, and investment priorities.
  • Research customer jobs, market needs, competitive trends, and strategic opportunities.
  • Partner with Engineering to deliver product initiatives while balancing customer commitments, risk, effort, and long-term goals.
  • Collaborate with Pricing and Packaging to optimize Listening pricing, retention, expansion, and multi-product adoption.
  • Coordinate with Marketing, Sales, and Customer Experience to support successful launches and adoption.
  • Establish feedback systems using pipeline, usage, adoption, churn, competitive, and customer data.
  • Engage directly with customers and support internal customer escalations.
  • Communicate product progress, risks, challenges, and strategic changes across R&D and the wider company.
  • Lead roadmap planning, release organization, success-metric development, and cross-team execution.
  • Identify innovations and improvements that increase customer and business value.

Requirements

  • 10+ years of product management experience in a B2B product-led SaaS or analytics environment.
  • Proven success leading product growth within a multi-product portfolio.
  • Experience partnering with Product, Design, Engineering, and Go-to-Market leaders.
  • Experience collaborating with distributed engineering teams across time zones.
  • Ability to understand complex technical concepts, constraints, and trade-offs and explain them to non-technical stakeholders.
  • Strong customer discovery, user empathy, analytical, commercial, and pricing opportunity assessment skills.
  • Curiosity about rapidly changing social, software, and product management landscapes.
  • Excellent organizational, prioritization, time-management, and project-management skills.
  • Candidates must work in the EST or CST time zone.
  • Candidates must be based in Alberta, British Columbia, or Ontario, Canada.

Benefits

  • Hiring salary range of CA$145,200–CA$181,500 annually; full base range of CA$145,200–CA$217,800.
  • 100% employer-paid medical, dental, vision, life insurance, and disability benefits for employees and eligible dependents.
  • 25 vacation days, 5 sick days, public holidays, and company-wide Rest & Recharge days.
  • Free Modern Health coaching, therapy, and digital wellness resources.
  • CA$950 annual lifestyle spending account.
  • Remote-work support, including a one-time US$550 home-office stipend and US$50 monthly internet stipend.
  • Financial wellness support, subsidized childcare and eldercare, and charitable donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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