Customer Adoption Consultant

17 hours ago
Full-time
Junior
Customer and Technical Support
Sprout Social

Sprout Social

Sprout Social offers a comprehensive social media management and engagement platform that enables businesses to effectively manage their social media presence, streamline customer care, and derive actionable insights from analytics to drive growth.

Professional Services
251-1K
Founded 2010

Description

  • Lead customer training sessions and value discussions focused on Sprout’s core functionalities.
  • Execute one-to-many customer success playbooks and use self-service resources to scale platform adoption.
  • Analyze usage data and customer health metrics to identify adoption trends, churn risks, and growth opportunities.
  • Resolve customer inquiries using support tools and escalate complex issues when needed.
  • Partner with Product and Engineering on process improvements and automation.
  • Develop internal best practices, knowledge base content, and resources for the support team.
  • Generate customer health and performance reports and track engagement activity metrics.
  • Contribute to strategic initiatives and propose new approaches to improve customer outcomes.

Requirements

  • 2+ years of customer success experience.
  • Strong problem-solving and team collaboration skills.
  • Ability to work effectively in a rapidly changing environment.
  • Availability for either the 6:00 AM–3:00 PM PHT or 1:00 PM–10:00 PM PHT shift.
  • Ability to work remotely from the Philippines.
  • Familiarity with Sprout Social influencer marketing and influencer marketing strategy (preferred).
  • Experience with Gainsight or other customer success management software (preferred).
  • Experience working in a one-to-many customer success model (preferred).

Benefits

  • Annual on-target earnings of PHP 760,000–950,000, with a broader OTE range up to PHP 1,140,000.
  • PHP 23,299 monthly health insurance allowance.
  • 24 days of paid leave, 5 sick days, holidays, and company-wide Rest & Recharge days.
  • Mental health support through Modern Health for employees and dependents.
  • Annual $500 USD Lifestyle Spending Account for physical, mental, and financial well-being.
  • $550 USD home-office setup stipend and $50 USD monthly internet stipend.
  • 13th-month salary, applicable night-shift differential, and holiday/overtime pay.
  • Company donation matching and a 13-inch MacBook with other equipment.

Interested in this position?

Apply directly on the company website

Apply Now

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