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Strategic Customer Success Manager (Future Opportunities)

2 months, 4 weeks ago
Anywhere
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 15

Description

  • Serve as a product expert and advocate for mental health across a portfolio of Spring Health’s largest partners.
  • Own forecasting for revenue, renewals, and upsell opportunities across the portfolio.
  • Identify and position upsell opportunities proactively to drive growth aligned with customer goals.
  • Build and maintain strong relationships with customers, consultants, and key stakeholders.
  • Manage the full customer lifecycle, including implementations, engagement strategies, renewals, and upsells.
  • Develop timely, actionable account plans and manage census files efficiently.
  • Design and execute member engagement communications and present business reviews to senior HR executives.
  • Deliver data-driven recommendations and manage renewal strategy, proposals, contracts, and the end-to-end deal cycle.
  • Collaborate cross-functionally to gather customer feedback and recommend process improvements.
  • Support retention, expansion, and net-new business efforts, including finalist meetings when needed.

Requirements

  • Bachelor’s degree or higher preferred.
  • 10+ years of experience in account management, customer success, or healthcare management.
  • Experience in B2B2C environments and at early-stage companies is preferred.
  • Previous experience driving forecasting, renewals, and upsell revenue.
  • Previous experience managing Fortune 100 clients and a portfolio valued at $25M or more.
  • Strong understanding of farmer-style sales motions focused on relationship building and portfolio expansion.
  • Exceptional communication skills and the ability to build trusted relationships across stakeholders.
  • Experience creating growth through portfolio management, upsells, and cross-sell opportunities.
  • Strong organizational skills, attention to detail, and the ability to manage competing priorities.
  • Ability to probe, challenge, and consult customers to align solutions with their needs.

Benefits

  • Target base salary range of $135,000 to $159,500.
  • Competitive total rewards package including equity and benefits.
  • Health, dental, and vision coverage starting on day one.
  • HSA and FSA plans, with Spring contributing up to $1,000 toward HSAs depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Annual allotment of no-cost visits to Spring Health network providers for employees and dependents.
  • Competitive paid time off, including vacation, sick leave, and company holidays.
  • Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to fertility care support through Carrot, plus $4,000 in fertility expense reimbursement.
  • Access to Wellhub, BrightHorizons, Noom, professional development reimbursement up to $1,000 per year, and $200 per year in donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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