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Lead Care Navigator

1 day ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 50

Description

  • Maintain Care Navigation calls and activities as a primary part of the role.
  • Monitor Slack care operations channels to support clinical, care support, and provider operations teams.
  • Provide after-hours support to members and leaders seeking services or escalation support.
  • Assist with outreach and follow-up for escalated or sensitive situations.
  • Coordinate training and mentoring for new hires and existing team members as assigned.
  • Monitor multiple system views and assign outreaches and follow-ups appropriately.
  • Support daily work balancing and monitor phone queue availability.
  • Provide constructive feedback to team members and clinical leadership.
  • Problem-solve high-touch calls, crisis situations, and service issues.
  • Support team/product/technology improvements, assist with implementations, and help resolve system issues or outages.
  • Facilitate team meetings, participate in special projects, and provide holiday/on-call coverage as needed.

Requirements

  • Active independent clinical licensure as an LCSW, LPC, LMFT, LICSW, or equivalent.
  • 3+ years of experience in mental health or substance use disorder care.
  • Experience working on a crisis line.
  • Availability for occasional shift changes, holiday coverage, and rotational weekend on-call support.
  • Required schedule availability: Saturday-Sunday 9am-5pm ET and Wednesday-Friday 1pm-9pm ET.
  • Ability to work independently and exercise strong critical thinking without leadership present.
  • Leadership experience preferred.
  • Excellent multitasking and communication skills.
  • Ability to remain fully engaged and free from interruptions for the full shift.
  • Comfort serving as a subject matter expert and seeking information from multiple sources.
  • Tech-savvy with comfort adopting new technologies and platforms.

Benefits

  • Target base salary of $80,000-$92,000.
  • Competitive total rewards package including stock options.
  • Health, dental, and vision coverage starting on day one.
  • Access for you and dependents to One Medical, plus HSA and FSA options.
  • Spring contributes up to $1,000 to HSAs depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Paid time off including vacation, sick leave, and company holidays.
  • Parental leave after 6 months: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for you and your dependents.
  • Access to fertility support through Carrot, plus $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub for fitness, mindfulness, nutrition, and sleep support.
  • Access to BrightHorizons for sponsored child care, back-up care, and elder care.
  • Up to $1,000 per year in professional development reimbursement.
  • $200 per year in donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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