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Global Care Navigator - French Speaking (Remote)

2 hours, 8 minutes ago
United States
Full-time
Mid Level
Customer Support
Customer and Technical Support
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 53

Description

  • Support members through phone, chat, and email interactions during assigned shifts in the languages you are fluent in.
  • Manage care coordination tasks such as platform sign-up support, troubleshooting, intake collection, and appointment scheduling and cancellation.
  • Conduct clinical needs assessments and refer members to the appropriate level and modality of care.
  • Provide in-the-moment support, triage, safety planning, and follow-up for member crises, including suicide risk.
  • Offer consultation, psycho-education, empathy, and motivational support for mental health, substance use, and family or relationship concerns.
  • Engage in CIR intake and coaching services for global members and customers.
  • Identify, research, and resolve barriers to care, technical issues, and related member or provider problems.
  • Research and document crisis resources for members across different countries.
  • Document patient interactions in Spring Health’s online systems in English.
  • Coordinate with internal teams, participate in meetings and training, and support special projects and customer-facing initiatives as assigned.

Requirements

  • Master’s degree in a behavioral health field.
  • Current licensure or certification as a counselor, social worker, psychotherapist, or psychologist.
  • Fully bilingual in written and spoken English and French.
  • Additional language fluency, such as French Canadian or Spanish, is a plus.
  • Minimum of 2+ years of direct clinical care experience after licensure.
  • Appropriate credentials in your U.S. state or country of residence.
  • Comfort using multiple computer platforms at the same time and learning new systems.
  • Ability to thrive in a fast-paced and ambiguous environment.
  • Strong written and verbal communication skills and comfort working with members worldwide.
  • Must be available to work Monday to Friday, 7am to 3pm EST.

Benefits

  • Health, dental, and vision benefits starting on day one, plus HSA and FSA options.
  • One Medical membership for employees and dependents.
  • A yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents.
  • Competitive paid time off, including vacation, sick leave, and company holidays.
  • Access to Gympass wellbeing coaching and budget management.
  • Four weeks of fully paid sabbatical leave after four years.
  • 4 to 4.5 months of fully paid parental leave.
  • Sponsored access to Bright Horizons child care, backup care, and elder care.
  • Access to fertility care support through Carrot plus a $4,000 fertility expense reimbursement.
  • Employer-sponsored 401(k) match of up to 2% after 90 days.
  • Flexible work arrangements, including fully remote and hybrid options.
  • Up to $1,000 in professional development reimbursement per year.
  • $200 per year in donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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