RemoteLeaf Logo
Log in Sign up

EAP Dedicated Management Consultant (Remote, TEMPORARY)

3 weeks ago
Anywhere
Contract
Mid Level
Customer Success Manager
Customer and Technical Support
SAP
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 45

Description

  • Provide management consultation to support employee wellbeing and workplace effectiveness during scheduled hours of 10am-6pm ET.
  • Coordinate and deliver virtual critical incident response requests.
  • Complete management referral intakes and ensure appropriate placement of referred employees.
  • Provide guidance on EAP protocols to counselors working with employees.
  • Work incoming queue shifts and meet speed-to-answer service level requirements.
  • Follow up with employees, supervisors, and HR/managers to monitor compliance and share feedback.
  • Confirm required paperwork and signed releases are in place to coordinate follow-up with treatment providers and HR/managers.
  • Provide limited after-care monitoring to support employee safety and continuation of treatment.
  • Assess risk and manage individual and organizational crises through triage, safety planning, and follow-up.
  • Identify and help solve barriers or disruptions to care, and act as a subject matter expert on the customer’s benefits ecosystem and programs.

Requirements

  • LPC, LCSW, LMFT, or Psychologist credential with a minimum of 3 years of experience.
  • Independent licensure is required.
  • SAP qualification is preferred.
  • CEAP certification is preferred.
  • Supervisory experience and/or experience working with management and human resources professionals is preferred.
  • Experience in crisis management and substance use disorder (SUD) support.
  • Familiarity with employee assistance program and human services terminology and concepts.
  • EAP experience is required.
  • Experience delivering and coordinating critical incident response is required.
  • Experience working with diverse populations; bilingual ability is preferred.
  • Knowledge of healthcare settings and community resources.
  • Strong computer literacy and comfort adopting new technologies and platforms.
  • Excellent written and verbal communication skills.
  • Ability to multitask, context switch, and go above and beyond.
  • Temporary role from 5/20/26 to 9/24/26.
  • Availability to work 10am-6pm ET Monday through Friday, with location flexibility across time zones.

Benefits

  • Hourly pay of $38.46 to $48.72.
  • Generous medical, dental, and vision coverage available on day 1, plus access to One Medical.
  • 20 no-cost annual visits to Spring Health therapists, coaches, and medication management providers for employees and dependents.
  • Flexible paid time off plus 12 paid holidays per year.
  • $500 annual wellness reimbursement.
  • 4 to 4.5 months of fully paid parental leave.
  • Employer-sponsored 401(k) match of up to 2% after 90 days.
  • Flexible work arrangements, including fully remote and hybrid options.
  • Up to $1,000 per year in professional development reimbursement.
  • $200 per year donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

ECFX

Customer Success Manager

ECFX 11-50 Professional Services

ECFX is hiring a Customer Success Manager to help legal technology clients get the most value from its products and services through client management, technical support, and proactive issue resolution.

United States Full-time Junior Customer Success Manager
Confluence HubSpot JIRA
10 minutes ago
Remote

Senior Customer Success Manager - MM/Ent - EMEA

Remote 251-1K Professional Services

Remote is hiring a Senior MM/Enterprise Customer Success Manager to support complex global customers by driving retention, expansion, and value realization across its fully remote HR platform.

Middle East Africa Europe Full-time Senior Customer Success Manager
$37k-$84k
10 minutes ago
U

HR Business Partner

Unframe Inc. 51-200 Technology, Information and Internet

Unframe is hiring an HR Business Partner to help shape people, culture, and growth for its fast-moving AI product team across EMEA and the US.

Germany Mid Level Human Resources
10 minutes ago
U

Enterprise Engagement Manager (Remote)

Unframe Inc. 51-200 Technology, Information and Internet

Unframe is hiring an Enterprise Engagement Manager to lead enterprise customer delivery, adoption, and expansion of its AI solutions as part of the Product Growth team.

United States Mid Level Customer Success Manager Technical Account Manager
Generative AI LLM
10 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers