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Customer Success Manager

2 weeks, 4 days ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Confluence HubSpot JIRA
Apply Now
ECFX

ECFX

ECFX offers Intelligent Automation for Court Notices, streamlining ECF notice processing to save firms time and enhance client-focused work.

Professional Services
11-50
View All Jobs 3

Description

  • Proactively monitor clients’ court notice processing queues to identify, assess, and resolve errors.
  • Build and maintain strong, long-term client relationships as an extension of the client team.
  • Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency.
  • Develop deep expertise in ECFX products to provide effective technical support and guidance.
  • Assist with onboarding and implementation of new clients, especially technical configuration and setup.
  • Partner with internal teams to escalate and resolve product issues efficiently.
  • Plan and deliver client training to improve adoption and self-sufficiency.
  • Communicate clearly with clients about system performance, issues, and resolutions.
  • Identify opportunities to improve client usage and overall outcomes.
  • Lead cross-functional efforts to manage client needs and ongoing success.

Requirements

  • Bachelor’s degree in Business, Information Technology, or a related field; advanced degree is a plus.
  • 2+ years of successful docketing or legal software support experience preferred.
  • Working knowledge of the legal technology ecosystem, including docketing and document management systems (DMS), preferred.
  • Strong client-facing communication skills with the ability to build trust across technical and non-technical stakeholders.
  • Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects.
  • Excellent requirements-gathering and analytical skills with the ability to turn complex needs into clear plans, milestones, and action items.
  • Highly organized and detail-oriented with strong documentation habits.
  • Comfortable operating in fast-paced, evolving environments and able to solve problems proactively with sound judgment.
  • Customer-first mindset with a track record of delivering high-quality client experiences.
  • Experience with Jira, Smartsheet, Confluence, and HubSpot preferred.

Benefits

  • Fully remote role accommodating every U.S. time zone, including Hawaii.
  • Flexible working hours with a supportive work-life balance approach.
  • Comprehensive insurance coverage including health, dental, vision, and life.
  • Discretionary time off policy for planned and unplanned time off, subject to approval.
  • Employee stock options and 401(k) participation.
  • Opportunity to work at the forefront of legal industry innovation.

Interested in this position?

Apply directly on the company website

Apply Now

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