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Clinical Care Navigator (Saturday to Wednesday; 11am-7pm EST)

2 weeks, 3 days ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 45

Description

  • Provide in-the-moment clinical support, psychoeducation, and referrals through a clinical phone queue.
  • Use active listening, motivational interviewing, and solution-focused approaches to support members with mental health, substance use, and family or relationship concerns.
  • Assess risk, provide crisis support, create safety plans, and follow up with high-risk members.
  • Recommend next steps based on clinical presentation and coordinate connections to Spring Health providers or external resources.
  • Support members and leaders after hours and connect them to the Global team, Management Consultation team, or Internal team as needed.
  • Document interactions professionally and communicate with members and providers by email.
  • Follow care management outreach protocols and identify barriers or disruptions to care.
  • Coordinate closely with care providers, Provider Operations, Care Support, Benefits/Billing, and Product teams to improve the member experience.
  • Participate in staff meetings, case consultations, and trainings.
  • Assist with onboarding and mentoring new team members while maintaining confidentiality, compliance, and ethical standards.

Requirements

  • Active LCSW, LMFT, LPC, or licensed psychologist credential.
  • Minimum 2+ years of direct clinical care experience.
  • Expertise in crisis assessment and safety planning.
  • Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused interventions.
  • Availability to work Saturday-Wednesday, 11am-7pm EST, or equivalent local time.
  • Flexibility for occasional shift changes and holidays that fall on scheduled shifts.
  • Ability to remain fully engaged and free from interruptions for the duration of the shift.
  • Excellent listening, written, and verbal communication skills.
  • Cultural awareness, empathy, and respect for individual identities.
  • Comfort using multiple computer platforms, learning new systems, and handling tech-related tasks efficiently.
  • Ability to multitask and context switch.
  • Motivation to provide a high-touch member experience and go above and beyond for members.

Benefits

  • Target base hourly rate of $33.33-$42.31 per hour.
  • Competitive total rewards package that includes stock options.
  • Health, dental, and vision benefits starting on day one.
  • Access to One Medical for employees and dependents.
  • HSA and FSA options, with Spring contributing up to $1,000 to HSAs depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Yearly allotment of no-cost visits to Spring Health network providers for employees and dependents.
  • Competitive paid time off, including vacation, sick leave, and company holidays.
  • Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to fertility care support and $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
  • Access to BrightHorizons for sponsored child care, back-up care, and elder care.
  • Up to $1,000 in professional development reimbursement per year.
  • $200 per year in donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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