Customer Service Coordinator

52 minutes ago
Full-time
Junior
Customer and Technical Support
Lawazem

Lawazem

Lawazem is the first and easiest B2B marketplace for business purchases. We provide all the operational office supplies you need. Visit our platform now to learn more about Lawazem.

Commercial Services & Supplies
1-10
Founded 2020

Description

  • Coordinate daily customer service operations to ensure efficient processes and high customer satisfaction.
  • Manage incoming customer inquiries across phone, email, and chat.
  • Resolve customer issues and complaints in a timely and effective manner.
  • Collaborate with sales, logistics, and product teams to support customer needs and order fulfillment.
  • Document customer interactions, feedback, and resolutions in the CRM system.
  • Prepare and analyze reports on customer service operations and performance metrics.
  • Identify trends in customer feedback and help implement service improvements.
  • Train and mentor new customer service team members as needed.
  • Stay updated on product knowledge and industry trends to assist customers effectively.

Requirements

  • Previous experience in a customer service or coordination role.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to handle customer inquiries and issues with empathy and professionalism.
  • Proficiency in Microsoft Office Suite and CRM systems.
  • Ability to work independently and collaboratively in a remote environment.
  • Fluency in Arabic and English.

Interested in this position?

Apply directly on the company website

Apply Now

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