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Clinical Care Navigator, After Hours (Friday to Tuesday 4pm-12am ET)

2 hours ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 53

Description

  • Provide in-the-moment clinical support, psychoeducation, and referrals to members on a clinical phone queue.
  • Use active listening, motivational interviewing, and solution-focused approaches to support members with mental health, substance use, and family or relationship concerns.
  • Assess risk, provide crisis support and safety planning, and follow up with high-risk members to ensure safety and connection to care.
  • Recommend appropriate next steps and coordinate referrals to Spring Health clinicians, physicians, coaches, or external resources.
  • Provide after-hours support to members and leaders and connect them with relevant internal teams.
  • Document member interactions professionally and communicate with members and providers by email.
  • Follow care management outreach protocols and use clinical judgment to identify and resolve barriers to care.
  • Collaborate with care providers, Provider Operations, Care Support, Benefits/Billing, and Product teams to improve the member experience.
  • Participate in staff meetings, case consultations, trainings, onboarding, and mentoring of new team members.
  • Maintain confidentiality, compliance, and ethical standards in accordance with Spring Health policies.

Requirements

  • Active LCSW, LMFT, LPC, or licensed psychologist credential.
  • Minimum of 2+ years of direct clinical care experience.
  • Expertise in crisis assessment and safety planning.
  • Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused interventions.
  • Ability to work Friday to Tuesday, 4pm-12am EST, or the equivalent in your local time zone.
  • Flexibility for occasional shift changes and availability to work holidays that fall on scheduled shifts.
  • Ability to work independently and exercise strong critical thinking when leadership is not present.
  • Excellent listening, written, and verbal communication skills.
  • Strong cultural awareness, empathy, and respect for individual identities.
  • Comfort using multiple computer platforms, learning new systems, multitasking, and context switching.

Benefits

  • Hourly base salary of $33.33-$42.31, plus a competitive total rewards package.
  • Stock options.
  • Health, dental, and vision benefits starting on day one.
  • HSA and FSA plans, with Spring contributing up to $1K to HSAs depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Annual allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents.
  • Competitive paid time off, including vacation, sick leave, and company holidays.
  • Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub for fitness, mindfulness, nutrition, and sleep support.
  • Access to BrightHorizons for sponsored child care, back-up care, and elder care.
  • Up to $1,000 annual professional development reimbursement.
  • $200 per year donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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