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Care Support Coordinator (Temporary) - Future Opportunities

2 months, 4 weeks ago
United States
Contract
Entry Level
Customer Support
Customer and Technical Support
HIPAA JIRA
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 15

Description

  • Provide telephonic, email, and chat support to members and providers, spending an estimated 7 hours per day on inbound calls.
  • Manage care coordination tasks such as maintaining patient charts, rescheduling appointments, executing prescription authorization forms, and facilitating document release.
  • De-escalate sensitive situations by actively listening and using a solution-focused approach.
  • Analyze and troubleshoot technical issues submitted by members and providers.
  • Communicate sensitive information clearly, effectively, and empathetically.
  • Serve as a compassionate advocate for clients within the scope of Spring Health’s services and resources.
  • Collaborate cross-functionally to streamline processes and improve service experiences.
  • Maintain accurate records of member and provider interactions.
  • Support fluctuating volumes of work based on customer demand and launch schedules.
  • Work occasional shift changes, one weekend per month, and at least four holidays per year.

Requirements

  • At least 1 year of customer service experience.
  • Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.
  • Experience working with individuals from diverse backgrounds and needs.
  • Proven experience handling sensitive information or supporting individuals in distress.
  • Strong empathetic listening skills.
  • Ability to maintain composure and professionalism under pressure.
  • Understanding of confidentiality and privacy regulations and policies.
  • Ability to thrive in a fast-paced environment while meeting performance metrics.
  • Technical proficiency, including the ability to troubleshoot and guide effectively.
  • A designated private work environment to support data privacy and integrity.
  • Willingness to work any of the listed shifts, including 8:00 AM-4:00 PM EST, 9:00 AM-5:00 PM EST, 10:00 AM-6:00 PM EST, 12:00 PM-8:00 PM EST, or 3:00 PM-11:00 PM EST.
  • Experience working in Jira, Zendesk, or other ticketing systems preferred.
  • Experience in a phone support role involving sensitive health information preferred.
  • Experience working in healthcare or health tech preferred.

Benefits

  • Target base salary of $20.51 - $25.64 per hour.
  • Opportunity to extend the contract or convert to permanent full-time based on performance and business needs.
  • Exposure to a mission-driven company focused on expanding access to mental healthcare.
  • Equal opportunity employer with commitment to accommodations for qualified individuals with disabilities and disabled veterans.
  • Flexible shift coverage with advance notice when possible.

Interested in this position?

Apply directly on the company website

Apply Now

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