RemoteLeaf Logo
Log in Sign up

Care Support Coordinator (Temporary) - Future Opportunities

3 months, 2 weeks ago
United States
Contract
Entry Level
Customer Support
Customer and Technical Support
HIPAA JIRA
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 13

Description

  • Provide telephonic, email, and chat support to members and providers, spending an estimated 7 hours per day on inbound calls.
  • Manage care coordination tasks such as maintaining patient charts, rescheduling appointments, executing prescription authorization forms, and facilitating document release.
  • De-escalate sensitive situations by actively listening and using a solution-focused approach.
  • Analyze and troubleshoot technical issues submitted by members and providers.
  • Communicate sensitive information clearly, effectively, and empathetically.
  • Serve as a compassionate advocate for clients within the scope of Spring Health’s services and resources.
  • Collaborate cross-functionally to streamline processes and improve service experiences.
  • Maintain accurate records of member and provider interactions.
  • Support fluctuating volumes of work based on customer demand and launch schedules.
  • Work occasional shift changes, one weekend per month, and at least four holidays per year.

Requirements

  • At least 1 year of customer service experience.
  • Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.
  • Experience working with individuals from diverse backgrounds and needs.
  • Proven experience handling sensitive information or supporting individuals in distress.
  • Strong empathetic listening skills.
  • Ability to maintain composure and professionalism under pressure.
  • Understanding of confidentiality and privacy regulations and policies.
  • Ability to thrive in a fast-paced environment while meeting performance metrics.
  • Technical proficiency, including the ability to troubleshoot and guide effectively.
  • A designated private work environment to support data privacy and integrity.
  • Willingness to work any of the listed shifts, including 8:00 AM-4:00 PM EST, 9:00 AM-5:00 PM EST, 10:00 AM-6:00 PM EST, 12:00 PM-8:00 PM EST, or 3:00 PM-11:00 PM EST.
  • Experience working in Jira, Zendesk, or other ticketing systems preferred.
  • Experience in a phone support role involving sensitive health information preferred.
  • Experience working in healthcare or health tech preferred.

Benefits

  • Target base salary of $20.51 - $25.64 per hour.
  • Opportunity to extend the contract or convert to permanent full-time based on performance and business needs.
  • Exposure to a mission-driven company focused on expanding access to mental healthcare.
  • Equal opportunity employer with commitment to accommodations for qualified individuals with disabilities and disabled veterans.
  • Flexible shift coverage with advance notice when possible.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Podean - Global Amazon and Marketplace Marketing Agency

Retail Specialist (Amazon Account)

Podean - Global Amazon and Marketplace Marketing Agency 51-250 Professional Services

Podean is seeking a Retail Specialist to support client operations across Amazon Seller Central and Vendor Central, resolving marketplace issues and enabling successful product launches for global brands.

Philippines Full-time Mid Level Operations Specialist
14 hours, 12 minutes ago
Wealthfront

Mortgage Operations - Loan Closer

Wealthfront 51-250 Capital Markets

Wealthfront is hiring a Mortgage Loan Closer to support its growing home lending operations by managing compliant, accurate, and efficient loan closings for clients in Palo Alto or remotely within the United States.

United States Full-time Junior Operations Specialist
$56k-$70k
14 hours, 26 minutes ago
A

Work From Home - Customer Care Specialist

AO Garcia Agency Insurance

Global Elite Empire Consultants is hiring remote client benefits representatives to guide interested clients through benefit options and enrollment while building long-term relationships.

Canada Entry Level Customer Support
14 hours, 41 minutes ago
Precision For Medicine

Senior Clinical Research Associate

Precision For Medicine 1K-5K Pharmaceuticals

Precision for Medicine is building a talent pipeline for Senior Clinical Research Associates in Spain to monitor clinical studies for a strategic FSP sponsor partnership, with fully home-based work available.

Spain Senior Operations Specialist
14 hours, 56 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers