RemoteLeaf Logo
Log in Sign up

Care Support Coordinator (Temporary) - Future Opportunities

2 weeks, 2 days ago
United States
Contract
Entry Level
Customer Support
Customer and Technical Support
HIPAA JIRA
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 29

Description

  • Provide telephonic, email, and chat support to members and providers, spending an estimated 7 hours per day on inbound calls.
  • Manage care coordination tasks such as maintaining patient charts, rescheduling appointments, executing prescription authorization forms, and facilitating document release.
  • De-escalate sensitive situations by actively listening and using a solution-focused approach.
  • Analyze and troubleshoot technical issues submitted by members and providers.
  • Communicate sensitive information clearly, effectively, and empathetically.
  • Serve as a compassionate advocate for clients within the scope of Spring Health’s services and resources.
  • Collaborate cross-functionally to streamline processes and improve service experiences.
  • Maintain accurate records of member and provider interactions.
  • Support fluctuating volumes of work based on customer demand and launch schedules.
  • Work occasional shift changes, one weekend per month, and at least four holidays per year.

Requirements

  • At least 1 year of customer service experience.
  • Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.
  • Experience working with individuals from diverse backgrounds and needs.
  • Proven experience handling sensitive information or supporting individuals in distress.
  • Strong empathetic listening skills.
  • Ability to maintain composure and professionalism under pressure.
  • Understanding of confidentiality and privacy regulations and policies.
  • Ability to thrive in a fast-paced environment while meeting performance metrics.
  • Technical proficiency, including the ability to troubleshoot and guide effectively.
  • A designated private work environment to support data privacy and integrity.
  • Willingness to work any of the listed shifts, including 8:00 AM-4:00 PM EST, 9:00 AM-5:00 PM EST, 10:00 AM-6:00 PM EST, 12:00 PM-8:00 PM EST, or 3:00 PM-11:00 PM EST.
  • Experience working in Jira, Zendesk, or other ticketing systems preferred.
  • Experience in a phone support role involving sensitive health information preferred.
  • Experience working in healthcare or health tech preferred.

Benefits

  • Target base salary of $20.51 - $25.64 per hour.
  • Opportunity to extend the contract or convert to permanent full-time based on performance and business needs.
  • Exposure to a mission-driven company focused on expanding access to mental healthcare.
  • Equal opportunity employer with commitment to accommodations for qualified individuals with disabilities and disabled veterans.
  • Flexible shift coverage with advance notice when possible.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Obsidian Security

Head of Customer Support

Obsidian Security 51-250 Internet Software & Services

Obsidian Security is hiring a leader to re-architect its technical support function for SaaS and identity security around automation, agentic AI, and scalable systems.

United States Full-time Lead Customer Support
$165k-$199k
Cybersecurity LLM
4 hours, 3 minutes ago
Pearce Services

EV Schedule Coordinator

Pearce Services 1K-5K Construction & Engineering

Pearce is seeking a Schedule Coordinator to manage and execute maintenance scheduling for EV contractual work across remote sites nationwide.

United States Full-time Junior Operations Specialist
Salesforce
4 hours, 18 minutes ago
ABC Legal Services

Docketly Coverage Operations Specialist-Remote

ABC Legal Services 251-1K Specialized Consumer Services

Docketly is hiring a remote full-time Operations Associate to manage court hearing coverage for a legal-tech company that connects law firms with standby attorneys.

United States Full-time Junior Operations Specialist
$42k-$46k
CRM
4 hours, 18 minutes ago
Remote

Senior/ Lifecycle Specialist, Employee Relations and Transitions - EMEA

Remote 251-1K Professional Services

Remote is seeking a Lifecycle Specialist, Employee Relations & Transitions to support global employee offboarding and first-level employee relations work for its fully remote, internationally distributed HR platform.

France Middle East Africa Europe Full-time Senior Human Resources Operations Specialist
$37k-$84k
4 hours, 33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers