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Care Navigator - Overnights (Tue-Sat, 12:00a-8:00a Eastern)

1 week, 4 days ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 45

Description

  • Provide in-the-moment clinical support, psychoeducation, and referrals through a clinical phone queue.
  • Use active listening, motivational interviewing, and solution-focused approaches to support members with mental health, substance use, or family and relationship concerns.
  • Assess risk, deliver crisis support, create safety plans, and follow up with high-risk members.
  • Recommend next steps based on clinical presentation and coordinate connection to appropriate care and services.
  • Support members and leaders after hours and connect them with internal Spring Health teams and resources.
  • Document interactions professionally and communicate with members and providers by email.
  • Follow care management outreach protocols and identify barriers or disruptions to care.
  • Collaborate with Spring Health care providers, Provider Operations, Care Support, Benefits/Billing, and Product teams.
  • Participate in staff meetings, case consultations, and trainings.
  • Assist with onboarding and mentoring new team members.
  • Maintain confidentiality, compliance, ethical standards, and adherence to Spring Health policies.

Requirements

  • Current LCSW, LMFT, LPC, LICSW, or licensed psychologist credential.
  • Minimum of 2+ years of direct clinical care experience.
  • Expertise in crisis assessment and safety planning.
  • Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused interventions.
  • Ability to work Tuesday through Saturday, 12:00am to 8:00am Eastern Time.
  • Availability for occasional shift changes and holidays that coincide with scheduled shifts.
  • Ability to work independently and exercise strong critical thinking when leadership is not present.
  • Excellent listening, written, and verbal communication skills.
  • Comfort using various computer platforms, learning new systems, and handling tech-related tasks efficiently.
  • Ability to multitask, context switch, and work fully engaged without interruptions.
  • Commitment to diversity and inclusion.
  • Motivation to provide a high-touch experience for members.

Benefits

  • Target base hourly range of $33.33 to $42.31.
  • Competitive total rewards package including stock options.
  • Health, dental, and vision insurance starting on day one.
  • HSA and FSA plans available.
  • Free visits to Spring Health network therapists, coaches, and medication management providers for employees and dependents.
  • 10 sick days per year plus flexible PTO and 12 paid holidays.
  • Fully paid parental leave of 4 to 4.5 months.
  • Employer-sponsored 401(k) match of up to 2% after 90 days.
  • Up to $1,000 in annual professional development reimbursement.
  • Remote and hybrid work options.
  • Access to wellbeing support through Gympass and fertility care support through Carrot.
  • $4,000 fertility expense reimbursement and sponsored child care, back-up care, and elder care support.

Interested in this position?

Apply directly on the company website

Apply Now

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