RemoteLeaf Logo
Log in Sign up

Care Navigator - Days (Mon-Fri 11:00am-7:00pm Eastern)

1 week, 4 days ago
United States
Full-time
Mid Level
Customer Support
Customer and Technical Support
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 45

Description

  • Provide in-the-moment clinical support, psychoeducation, and referrals through a clinical phone queue.
  • Use active listening, motivational interviewing, and solution-focused approaches to engage members with mental health, substance use, or family and relationship concerns.
  • Assess risk, deliver crisis support, create safety plans, and follow up with high-risk members.
  • Recommend next steps and coordinate connections to Spring Health providers or external care resources.
  • Complete professional documentation and communicate with members and providers by email.
  • Follow care management outreach protocols and identify barriers or disruptions to care.
  • Coordinate with Spring Health care providers, Provider Operations, and cross-functional teams to support a smooth member experience.
  • Participate in staff meetings, case consultations, and training sessions.
  • Assist with onboarding and mentoring new team members.
  • Maintain confidentiality, compliance, and ethical standards while following Spring Health policies.

Requirements

  • LCSW, LMFT, LPC, LICSW, or licensed psychologist required.
  • Minimum of 2+ years of direct clinical care experience.
  • Experience in crisis assessment and safety planning.
  • Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused interventions.
  • Excellent listening, written, and verbal communication skills.
  • Ability to work with diverse populations and embrace diversity and inclusion.
  • Strong motivation to provide a high-touch member experience.
  • Comfort working with multiple computer platforms and learning new systems.
  • Ability to multitask and switch contexts quickly.
  • Flexibility for occasional shift adjustments and availability to work 3 holidays per year.
  • Availability for Monday through Friday, 11:00am to 7:00pm Eastern shift.

Benefits

  • Target base hourly range of $33.33 to $42.31.
  • Competitive total rewards package including stock options.
  • Health, dental, and vision coverage starting on day one.
  • HSA and FSA plans available.
  • Free access to Spring Health network services for you and your dependents.
  • 10 sick days per year.
  • Flexible paid time off plus 12 paid holidays.
  • Sabbatical leave of four fully paid weeks after four years.
  • 4 to 4.5 months of fully paid parental leave.
  • Sponsored child care, back-up care, and elder care through Bright Horizons.
  • Fertility care support and $4,000 reimbursement for related fertility expenses.
  • Employer-sponsored 401(k) match up to 2% after 90 days.
  • Up to $1,000 per year for professional development reimbursement.
  • $200 per year in donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Lawazem

Customer Service Coordinator

Lawazem 1-10 Commercial Services & Supplies

LAWAZEM is seeking a Customer Service Coordinator to manage customer support operations and serve as a liaison across internal teams to resolve issues and improve customer satisfaction.

Lebanon Saudi Arabia Jordan Full-time Junior Customer Support
CRM
8 minutes ago
Mercier Consultancy

Danish Speaking Customer Agent For Booking.com - Work In Greece

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a Danish-speaking Customer Agent to support Booking.com operations in Greece, handling customer service for Danish-speaking clients and helping ensure a smooth booking experience.

Greece Bulgaria Spain Denmark Full-time Junior Customer Support
8 minutes ago
Mercier Consultancy

Danish Speaking Jobs In Bulgaria - Work In Sofia - Fully Paid Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a Danish-speaking support and advisory professional to work in Sofia, Bulgaria, handling client communications and customer service in an international environment.

Bulgaria Full-time Junior Customer Support
8 minutes ago
Mercier Consultancy

Danish-Speaking Netflix Customer Experts - Work In Greece - Paid Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring Danish-speaking Netflix Customer Experts in Greece to provide customer support for Netflix subscribers and help ensure a positive viewing experience.

Greece Full-time Junior Customer Support
CRM
8 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers