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Senior Account Manager – Bilingual, Native Mandarin

1 day, 8 hours ago
United States
Full-time
Senior
Account Manager
Sales and Business Development
E-commerce
Apply Now
Spreetail

Spreetail

Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. They purchase products from top partners, list on major marketplaces, and provide next-day order fulfillment with their i...

Internet Software & Services
251-1K
Founded 2006
$208M raised
View All Jobs 23

Description

  • Manage fulfillment across multiple marketplaces for China-based brands selling in U.S. e-commerce.
  • Build competitive fulfillment contract models based on each brand’s GMV potential and market opportunities.
  • Translate long-term brand goals into actionable strategies and help teams execute against them.
  • Monitor account health through daily performance metrics such as on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales.
  • Take decisive action to address performance gaps and keep brands on track.
  • Develop and maintain strong relationships with business leaders at all levels.
  • Lead brand communications, manage feedback, and coordinate project delivery with precision.
  • Prepare brand reporting with actionable recommendations and lead weekly business reviews.
  • Track questions and follow-ups to ensure issues are resolved and results are achieved.

Requirements

  • Native Mandarin speaker with full fluency in English.
  • Bachelor’s degree in Business, Finance, Project Management, or Client Services preferred.
  • 5–6+ years of experience managing e-commerce clients with net sales exceeding $20 million annually.
  • Project management or account management experience, especially with brands importing from China.
  • Proven ability to work in fast-paced environments and engage confidently with C-level executives and support teams.
  • Strong independent and team management skills.
  • Creative problem-solving ability with excellent writing, phone, and presentation skills.
  • Ability to deliver results on time.
  • Experience in a non-linear career path is welcome, and a college degree is not strictly required.

Benefits

  • Flexible Work Your Way remote work model with the ability to choose where you work best each week.
  • Quarterly in-person team gatherings in Lincoln for collaboration, team building, community engagement, and all-hands meetings.
  • Generous vacation policy plus paid time off for wedding week.
  • Paid parental leave and support for growing families.
  • Affordable medical, dental, and vision plans with coast-to-coast coverage.
  • Free telehealth and on-demand mental health resources.
  • Paid time off to give back through community and social impact activities.
  • Milestone recognition with special gifts, swag store credit, nonprofit donations, and Spotlight Awards.

Interested in this position?

Apply directly on the company website

Apply Now

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