Customer Success Specialist - EU

1 month ago
Contract
Junior
Customer and Technical Support
Spreetail

Spreetail

Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. They purchase products from top partners, list on major marketplaces, and provide next-day order fulfillment with their i...

Internet Software & Services
251-1K
Founded 2006
$208M raised

Description

  • Provide day-to-day support to the Account Management Team to help meet performance targets.
  • Coordinate order management activities, including order entry and tracking.
  • Manage delivery date coordination and related customer communication.
  • Handle complaints, returns, and reship requests.
  • Maintain existing customer relationships and master data.
  • Serve as a point of contact for escalations from platform service brand partners.
  • Coordinate effectively between internal and external stakeholders to ensure customer requirements are met.
  • Identify process gaps and help develop and implement service improvement initiatives.
  • Support continuous improvement in service quality and team performance.

Requirements

  • Fluently communicate in English, both written and spoken.
  • Experience collaborating cross-functionally in a fast-paced environment.
  • Strong attention to detail and analytical skills.
  • Highly organized with the ability to manage multiple priorities.
  • Ability to adapt quickly to change and influence others.
  • Ability to proactively identify business opportunities and drive initiatives independently.
  • Experience holding team members accountable for performance.
  • Remote work eligibility for the Manila-based contractor role.
  • Experience in customer service, account management, or ecommerce operations is implied by the role context.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Medical Executive Assistant & Practice Operations Coordinator

Winning Assistants Health Care Providers & Services

Part-time remote Medical Executive Assistant & Practice Operations Coordinator is needed to support a radiologist and entrepreneur managing an aesthetic medicine practice, multiple businesses, and rental properties.

Cybersecurity HIPAA
59 minutes ago

AI Automation Specialist

teamified.com Hotels, Restaurants & Leisure

Teamified is seeking a hands-on AI Automation Specialist to work directly with clients on analyzing business processes, implementing AI-driven automations in Alexia.ai, and improving how remote teams operate.

CRM HubSpot OAuth Salesforce
1 hour, 41 minutes ago

Seasonal Property Operations Support

The Scion Group 1K-5K Real Estate

The Scion Group is hiring temporary full-time and part-time staff to support apartment turnover operations during a 4-8 week move-out and move-in period.

1 hour, 50 minutes ago

Seasonal Property Operations Support

The Scion Group 1K-5K Real Estate

The Scion Group is hiring temporary full-time and part-time staff to support apartment turnover and help ensure a smooth move-out and move-in experience for residents.

1 hour, 57 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers