Channels Performance Specialist

3 weeks ago
Contract
Junior
Customer and Technical Support
Spreetail

Spreetail

Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. They purchase products from top partners, list on major marketplaces, and provide next-day order fulfillment with their i...

Internet Software & Services
251-1K
Founded 2006
$208M raised

Description

  • Own and exceed channel account health performance metrics.
  • Align with channel management and channel partners on account health progress and strategies.
  • Lead process optimization and change management initiatives across divisions that affect order health, returns, customer experience, and margins.
  • Manage the health of existing channel task processes and implement new processes to meet future customer demands.
  • Support item and listing optimization to increase product reviews, improve review ratings, strengthen Q&A, and build customer trust.
  • Analyze moderate-sized datasets to provide insights and support decision-making.
  • Coordinate effectively across teams while managing multiple competing priorities.

Requirements

  • Strong organizational skills and attention to detail.
  • Ability to manage multiple competing priorities simultaneously.
  • Basic analytical skills with the ability to analyze moderate-sized datasets.
  • Effective communication skills and an action-oriented, persistent approach to problem-solving.
  • Strong knowledge of customer service processes and how software systems interact with channels.
  • Basic knowledge of major Microsoft applications.
  • Basic Excel navigation and logical functions.
  • Work-from-home setup required, including a desktop or laptop with at least a 4th generation Intel i3 or equivalent processor.
  • At least 4GB RAM and Windows 10 or above or Mac OSX operating system.
  • Own dual monitors, a PC headset, and an HD webcam with at least 720p resolution.
  • Stable wired internet connection with 10 Mbps plan or higher.
  • Remote position open to candidates in Manila or Bogota.

Interested in this position?

Apply directly on the company website

Apply Now

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