RemoteLeaf Logo
Log in Sign up

Remote IT Support Specialist

1 month, 2 weeks ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
iOS
Apply Now
Sports Academy

Sports Academy

Sports Academy offers a transformative educational experience that integrates sports and academics, fostering resilience, teamwork, and leadership skills in students to prepare them for success in both their educational and personal lives.

Education Services
Founded 2014
View All Jobs 17

Description

  • Serve as the primary first-line support contact for students and parents via email, chat, ticketing, and phone.
  • Diagnose and resolve laptop and tablet issues, including login problems, software errors, connectivity issues, and basic hardware questions.
  • Help students and parents access and use learning platforms and connected tools, including account access and common how-to issues.
  • Escalate hardware repairs, deeper investigations, and leadership-level issues with complete context for follow-up.
  • Maintain internal knowledge base articles and family-facing help documentation.
  • Log support tickets accurately and track recurring issues.
  • Share weekly reporting on ticket volume, resolution time, and top support themes with leadership.

Requirements

  • 4+ years of end-user support experience, ideally in a school, education, consumer, or service environment.
  • Experience supporting non-technical users and growing a support function over time; this is not an entry-level role.
  • Strong customer service skills with patience and clarity when helping students and parents.
  • Ability to write warm, precise, and easy-to-follow support responses and documentation.
  • Practical troubleshooting experience with device, software, connectivity, and account issues across Mac, Windows, iOS, and Chromebook.
  • Willingness to work a schedule that includes weekend coverage.
  • Familiarity with AI tools used for drafting communications, summarizing tickets, and troubleshooting; Perplexity Computer is a plus.
  • Reliable home office setup with a quiet workspace, strong internet, working webcam, and microphone.
  • Remote U.S.-only location with U.S. work authorization required.
  • K-12 or 1:1 device program experience is a plus.
  • Experience with ticketing platforms such as Zendesk, Freshdesk, HubSpot Service Hub, or similar is a plus.
  • Bilingual English/Spanish ability is a plus.
  • CompTIA A+, Google Workspace Administrator, Apple Certified Support Professional, or comparable certifications are a plus.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

OPSWAT

Joint Professional Services - Technical Support Engineer in Australia

OPSWAT 251-1K Internet Software & Services

OPSWAT is seeking a mid-to-senior Joint Professional Services and Technical Support Engineer to support Australian customers by resolving technical issues, implementing cybersecurity solutions, and strengthening customer outcomes.

Australia Full-time Senior Implementation Engineer Technical Support Engineer
Ansible AWS Bash CI/CD Cisco Cybersecurity Docker ELK Stack GCP Juniper Kubernetes Linux MongoDB MySQL Network Security PowerShell Prometheus Python Terraform Windows Server Zipkin
53 minutes ago
Very Good Security

Technical Support Engineer

Very Good Security 51-250 Internet Software & Services

VGS is hiring a senior Support professional to provide hands-on technical troubleshooting, customer integration support, and operational decision-making for its payment tokenization platform during Pacific Time business hours.

United States Canada Full-time Senior Technical Support Engineer
$80k-$110k
DNS Go HTTP Java Postman Python REST API TCP/IP
1 hour, 8 minutes ago
Alpaca

Production Support Engineer

Alpaca 51-250 Capital Markets

Alpaca is hiring a Technical Escalation Engineer to support enterprise customers across APAC, resolve complex issues involving its financial APIs and distributed infrastructure, and improve the scalability of its support operations.

Asia Oceania Full-time Mid Level Technical Support Engineer
Go Grafana Kafka Kubernetes Microservices PostgreSQL RabbitMQ SQL
2 hours, 8 minutes ago
ClickView

Ed-Tech Technical Support Specialist

ClickView 51-250 Diversified Consumer Services

ClickView is seeking a Technical Support Specialist to support US and UK education customers with product troubleshooting, technical onboarding, and SSO implementations for ClickView and Streamable Learning.

United States Full-time Mid Level Technical Support Engineer
Salesforce SAML
2 hours, 8 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers