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IT Operations Specialist

3 months, 2 weeks ago
United States
Full-time
Mid Level
Operations Manager
Customer and Technical Support
macOS
Apply Now
Sports Academy

Sports Academy

Sports Academy offers a transformative educational experience that integrates sports and academics, fostering resilience, teamwork, and leadership skills in students to prepare them for success in both their educational and personal lives.

Education Services
Founded 2014
View All Jobs 17

Description

  • Receive MacBook Neo shipments from suppliers and prepare each device for deployment.
  • Install standard software, apply MDM profiles, configure user accounts, and enforce security settings before shipment.
  • Inspect inbound units, log serial numbers, and maintain organized inventory records.
  • Track devices on hand, in transit, and deployed across campuses with accurate assignment and lifecycle history.
  • Pack, ship, and coordinate carrier pickups for laptops sent to schools, coaches, and staff across Texas.
  • Monitor shipments and resolve delivery issues as they arise.
  • Process returned, damaged, and end-of-life devices, including diagnosis, wiping, reimaging, and retirement.
  • Aim to process device returns within 48 hours of receipt.
  • Serve as the first point of contact for students with laptop issues and provide direct troubleshooting support.
  • Guide families through fixes by phone or email and escalate hardware repairs when needed.

Requirements

  • 3+ years of experience deploying and managing macOS devices at scale.
  • Experience with imaging, MDM configuration, and standardized deployment workflows.
  • Comfort with hands-on physical work, including receiving shipments, lifting boxes, organizing inventory, and preparing packages.
  • Strong customer service and communication skills for supporting students and parents during stressful situations.
  • Excellent attention to detail and consistent, accurate record-keeping for inventory, shipments, and device assignments.
  • Must live in or around Austin and have a suitable workspace to receive and store shipments and prepare devices.
  • Comfort using AI tools daily to streamline communications, automate repetitive tasks, and improve troubleshooting.
  • Familiarity with tools such as Perplexity Computer is a plus.
  • Prior K-12 or 1:1 device program experience supporting 100 or more devices is preferred.
  • Hands-on experience with Apple Business Manager, Jamf, Kandji, Mosyle, or a comparable MDM platform in production is preferred.
  • Scripting or automation experience is preferred.
  • Logistics and shipping experience using platforms such as ShipStation or EasyPost is preferred.

Interested in this position?

Apply directly on the company website

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