Vice President, Field Operations

57 minutes ago
Full-time
Executive
Operations
Jetson

Jetson

Jetson Home is dedicated to accelerating the electrification of homes in North America by replacing fossil fuel-based heating systems with advanced electric heat pumps. The company aims to transform 100 million homes, making the transition simple and affordable while addressing the challenges of high costs and retrofit friction. Founded as a startup and headquartered in Englewood, Colorado, Jetson Home operates as a heating contractor focused on home electrification. Its core product, Jetson Air, is an all-electric, cold-climate smart heat pump system designed for year-round heating and cooling. The company offers a streamlined installation process, providing instant online quotes and end-to-end white-glove service that includes the removal of old gas appliances and the setup of new electric systems, all completed in a single day. Jetson Home emphasizes transparency and affordability through its factory-direct model, eliminating middlemen and hidden costs. The company targets North American homeowners looking to reduce their carbon footprint and energy bills by transitioning to electric heating solutions.

construction
51-200
Founded 2024
$50M raised

Description

  • Develop and execute field operations strategies to achieve installation volume, quality, customer satisfaction, safety, and margin targets.
  • Lead, coach, and hold General Managers accountable for branch performance and KPIs.
  • Define field organizational structures, operating standards, and leadership pipelines for geographically dispersed teams.
  • Own installation quality, first-time-right performance, callback reduction, rework, and warranty costs.
  • Lead health and safety programs, incident investigations, and compliance with OSHA, WorkSafeBC, and local regulations.
  • Ensure licensing, permitting, inspection, and municipality-level requirements are met in every jurisdiction.
  • Manage crew productivity, capacity planning, subcontractor partnerships, fleet, tools, uniforms, and warehouse operations.
  • Partner with customer service, supply chain, systems, and expansion teams to improve scheduling, dispatch, job readiness, and market launches.
  • Own the field technology stack, including Zuper, to improve dispatch, checklists, commissioning, and job visibility.
  • Build recruiting, onboarding, training, certification, apprenticeship, and leveling programs for field roles.
  • Manage field budgets and branch P&Ls while improving labor efficiency, materials cost control, and installation margins.
  • Define and report field KPIs and provide performance visibility to the executive team.

Requirements

  • Bachelor’s degree in business, operations, construction management, engineering, or a related field; MBA preferred, or equivalent experience.
  • 10+ years of field operations experience in residential HVAC, home services, solar, electrical, or construction.
  • 5+ years leading multi-branch or multi-market operations.
  • Experience scaling field operations across geographically dispersed locations.
  • Experience leading General Managers and large teams across the United States and Canada, including in-house crews and subcontractors.
  • Strong knowledge of heat pump and HVAC installation, electrical work, permitting, and inspections.
  • Experience developing field safety programs and maintaining a strong safety record.
  • Financial acumen, including experience managing budgets, branch P&Ls, labor productivity, and cost controls.
  • Experience with field service platforms such as Zuper or ServiceTitan and CRM systems such as HubSpot.
  • Strong data analysis, leadership, coaching, communication, and problem-solving skills.
  • Willingness to travel frequently across the United States and Canada.

Benefits

  • Annual salary of $190,000–$220,000.
  • Remote work location in the United States.
  • Dental, vision, and life insurance premiums fully paid by Jetson.
  • Health insurance with 85% of premiums paid by Jetson.
  • Education support.
  • Parental leave top-up.
  • Equity and 401(k) program.

Interested in this position?

Apply directly on the company website

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