VP of Operations

2 days, 2 hours ago
Full-time
Lead
Operations
Sphere Labs

Sphere Labs

Sphere Labs is a digital payments platform that enhances cross-border transactions, making them fast, secure, and reliable. The company aims to empower businesses and individuals, particularly in underserved and emerging markets, by facilitating global commerce and promoting economic growth. The platform offers a comprehensive suite of services for modern money movement, supporting multiple currencies for seamless transfers. Users can access an end-to-end payments suite through a single API or a no-code console, which includes compliance, accounting, payments, analytics, and developer tools. Key features include a developer toolkit with user-friendly SDKs, comprehensive analytics, and robust security measures. Sphere Labs also provides competitive financial benefits, such as low fees, instant settlements, and non-custodial peer-to-peer payments. Backed by experienced investors and founders from the fintech and blockchain sectors, Sphere Labs is dedicated to delivering scalable and adaptable payment solutions that meet the evolving needs of the digital economy.

financial services
51-200
Founded 2022
$3M raised

Description

  • Own the operating system behind payments, banking, FX, and compliance flows across global markets.
  • Oversee settlement, reconciliation, exception handling, and failure resolution across customers, vendors, banks, and internal systems.
  • Manage bank and partner operations, including funding, balances, connectivity, and rail redundancy.
  • Build operational treasury and funding processes within Finance-defined risk limits.
  • Create real-time metrics, dashboards, SOPs, and controls to improve reliability, speed, cost, and issue resolution.
  • Own end-to-end customer operations, including onboarding, implementation, support, and servicing.
  • Reduce onboarding time to days and automate the RFI loop to remove customer friction.
  • Run support and servicing with SLAs, tiering, deflection, escalation, and performance tracking.
  • Lead operational launch and run-state for new markets and corridors, defining standards across jurisdictions.
  • Drive compliance operations execution, including KYC/KYB review, sanctions screening, transaction monitoring, and AML/CFT workflows.
  • Build automation and AI-driven processes to remove manual work and scale operations efficiently.
  • Own operational risk across flows, reconciliation, and vendor/rail dependencies, and hire and level functional owners across distributed teams.

Requirements

  • 8+ years of experience in fintech, payments, BaaS, banking infrastructure, PSPs, or money movement.
  • Experience building operational systems from 0-1 and scaling them in early-stage environments.
  • Deep experience with payops, reconciliation, incident management, onboarding, support, and controls.
  • Experience building sub-functions and hiring the people who run them.
  • Experience with SOPs, tooling, and automation, with workflows you can clearly explain end to end.
  • Strong operating metrics judgment, high ownership, and comfort working in ambiguity.
  • Experience with regulated, multi-rail, or multi-bank operations at scale is a strong plus.
  • Experience standing up operations in a new country or corridor is a strong plus.
  • Experience in compliance or risk operations for higher-risk, higher-margin segments is a strong plus.
  • Experience working with banks, payment providers, regulated partners, cross-border payments, or multi-jurisdiction operations is a strong plus.
  • Ability to travel up to 10-15% for bank, partner, and corridor needs.
  • Willingness to work extended hours during launches and incidents.

Benefits

  • Competitive compensation and equity.
  • Fully matched health, vision, and dental coverage.
  • Laptop and travel stipends.
  • Biannual global offsites.
  • Remote global work environment.
  • Opportunity for high ownership on a global, multi-currency payments network.

Interested in this position?

Apply directly on the company website

Apply Now

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