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Executive IT Support Specialist

1 week, 6 days ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
Android iOS macOS
Apply Now
SpaceX

SpaceX

SpaceX designs, manufactures, and launches advanced rockets and spacecraft with the aim of revolutionizing space technology and enabling human life on other planets.

Aerospace & Defense
10K-50K
Founded 2002
View All Jobs 256

Description

  • Provide high-level support with strong ownership and follow-through for every executive interaction.
  • Partner with corporate IT, Applications, and Information Security teams to enable enterprise solutions for executives.
  • Design, document, deploy, and support a broad range of technologies used by the executive team.
  • Manage schedules and provide after-hours and weekend support when needed.
  • Respond quickly to urgent and critical executive support requests.
  • Make independent judgment calls to resolve time-sensitive issues.
  • Proactively test for possible failure scenarios and consider edge cases.

Requirements

  • 3+ years of experience in enterprise IT support.
  • 1+ years of experience in executive IT support.
  • Experience with Windows, OS X, iOS, and Android operating systems.
  • Bachelor’s degree in computer science or engineering preferred.
  • Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Lync/Office Communicator preferred.
  • Experience with WebEx, Skype, Zoom, and other video conferencing technologies preferred.
  • Strong general computer technology skills and knowledge of wired and wireless network technologies preferred.
  • Excellent written, verbal, and phone communication skills required.
  • Knowledge of emerging technologies and latest hardware/software preferred.
  • Willingness to work extended hours and weekends when needed.
  • Ability to lift 30 lbs. unassisted.
  • Must meet ITAR eligibility requirements as a U.S. citizen or national, lawful permanent resident, refugee, asylee, or eligible to obtain required U.S. Department of State authorization.

Benefits

  • Pay range of $105,000 to $130,000 per year.
  • Potential long-term incentives, including company stock or long-term cash awards.
  • Potential discretionary bonuses.
  • Employee Stock Purchase Plan with the ability to buy additional stock at a discount.
  • Comprehensive medical, vision, and dental coverage.
  • 401(k) retirement plan.
  • Short- and long-term disability insurance, plus life insurance.
  • Paid parental leave, 3 weeks of paid vacation, and 10 or more paid holidays per year.

Interested in this position?

Apply directly on the company website

Apply Now

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