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Account Manager, Starlink Strategic Connectivity

5 days, 2 hours ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
Apply Now
SpaceX

SpaceX

SpaceX designs, manufactures, and launches advanced rockets and spacecraft with the aim of revolutionizing space technology and enabling human life on other planets.

Aerospace & Defense
10K-50K
Founded 2002
View All Jobs 31

Description

  • Serve as the primary point of contact for a portfolio of Strategic Connectivity accounts, owning the relationship from contract signature through onboarding, activation, and long-term retention and growth.
  • Build and manage account strategies that deliver customer success and measurable social/humanitarian impact for underserved communities.
  • Deliver scalable, high-quality customer service and develop engagement strategies and content that enable continuous growth and self-support in underserved communities.
  • Identify customer requirements, manage expectations, and build relationships with customers and local stakeholders.
  • Collect, communicate, and champion customer feedback internally to influence programmatic and technical development needed to maintain and grow business.
  • Maintain extreme ownership to drive continuous growth and streamline processes for operational efficiency.
  • Define and document the social impact narrative, producing case studies, reports, and stories that demonstrate measurable benefits in education, healthcare, and economic development.
  • Manage strategic partnerships with international aid organizations, philanthropic entities, and regulatory bodies to advance program goals.
  • Define and advocate for internal policies, training, resource allocation, and performance incentives that integrate social impact into Starlink’s operations and culture.

Requirements

  • Bachelor’s degree.
  • 3+ years of consulting, project management, or strategic planning experience.
  • 2+ years in an external-facing role managing vendors, commercial or government contracts, or business/enterprise customers.
  • Demonstrated leadership in negotiations and ability to read, draft, and negotiate complex contract documents.
  • Proven ability to project manage multiple new products or programs from ideation to full-scale implementation and to independently manage complex projects with executive-level oversight.
  • Experience interpreting, negotiating, and influencing technical requirements in high-stakes environments and managing large-scale projects under tight time, resource, or geopolitical constraints.
  • Excellent problem-solving, investigative, and executive-level written and verbal communication skills, including crafting impact reports and narrative-driven content.
  • Exceptional empathy, active listening, resiliency, and stakeholder management across diverse cultural or regional contexts.
  • Must be available to work extended hours and/or weekends as needed and be willing to travel to SpaceX offices, customer locations, and international regions.
  • ITAR eligibility: must be a U.S. citizen or national, U.S. lawful permanent resident (green card holder), Refugee under 8 U.S.C. § 1157, Asylee under 8 U.S.C. § 1158, or eligible to obtain required authorizations from the U.S. Department of State.

Benefits

  • Base salary range $115,000–$150,000 per year for this role.
  • Eligibility for long-term incentives (company stock, stock options, or long-term cash awards), potential discretionary bonuses, and access to an Employee Stock Purchase Plan.
  • Comprehensive medical, vision, and dental coverage.
  • Access to a 401(k) retirement plan.
  • Short-term and long-term disability insurance and life insurance.
  • Paid parental leave.
  • Three weeks of paid vacation and eligibility for 10 or more paid holidays per year.
  • Paid sick leave per company policy and access to various employee discounts and other perks.

Interested in this position?

Apply directly on the company website

Apply Now

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