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Account Manager, Starlink Strategic Connectivity

5 days, 2 hours ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
Apply Now
SpaceX

SpaceX

SpaceX designs, manufactures, and launches advanced rockets and spacecraft with the aim of revolutionizing space technology and enabling human life on other planets.

Aerospace & Defense
10K-50K
Founded 2002
View All Jobs 31

Description

  • Serve as primary point of contact for a portfolio of Strategic Connectivity accounts from contract signature through onboarding, activation, ongoing account management, and long-term retention/growth.
  • Develop and own account strategies that integrate social and humanitarian impact goals with commercial sustainability.
  • Deliver scalable, high-quality customer service to underserved communities and enable continuous growth and self-support through engagement content and programs.
  • Build and maintain relationships with customers to identify requirements, manage expectations, and resolve issues.
  • Collect, communicate, and champion customer feedback internally to influence product, programmatic, and technical development.
  • Shape and document Starlink’s social impact narrative through case studies, reports, and stories demonstrating measurable benefits in education, healthcare, and economic development.
  • Manage strategic partnerships with international aid organizations, philanthropic entities, and regulatory bodies to advance connectivity initiatives.
  • Define and advocate internal policies, training, resource allocation, and performance incentives that embed social impact into Starlink’s operations and culture.

Requirements

  • Bachelor’s degree.
  • 3+ years of consulting, project management, or strategic planning experience.
  • 2+ years in an external-facing role managing vendors, commercial or government contracts, or business/enterprise customers.
  • Demonstrated leadership in negotiations (preferred).
  • Proven ability to project manage multiple new products or programs from ideation to full-scale implementation (preferred).
  • Track record of defining and managing complex projects independently with executive-level oversight (preferred).
  • Experience interpreting, negotiating, and influencing technical requirements in high-stakes environments (preferred).
  • Experience managing multiple large-scale projects and delivering under tight time, resource, and geopolitical constraints (preferred).
  • Outstanding written and verbal communication skills, including executive-level presentations, impact reports, and narrative-driven content (preferred).
  • Ability to read, draft, and negotiate complex contract documents and discern requirements, deliverables, and risks; must be available for extended hours/weekends and willing to travel internationally as needed; must meet ITAR eligibility (U.S. citizen, U.S. national, lawful permanent resident, refugee, asylee, or eligible for required Department of State authorizations).

Interested in this position?

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