Technical Account Manager (Technical Advisory)

5 hours, 24 minutes ago
Full-time
Senior
Customer and Technical Support
Sonar

Sonar

Sonar is the industry leader in clean code solutions, trusted by millions of developers worldwide. Their products like SonarLint, SonarQube, and SonarCloud enable efficient code quality management and continuous inspection for better software development.

Internet Software & Services
501-1000
Founded 2008
$457M raised

Description

  • Grow Sonar solution usage, maturity, satisfaction, and sponsorship within assigned accounts.
  • Identify customer technical pain points and adoption barriers, and develop plans to address them.
  • Conduct deployment audits, identify gaps, and drive remediation plans.
  • Educate developers and managers on static code analysis and the Sonar ecosystem.
  • Support account sponsors in promoting Sonar internally and recruiting additional development teams.
  • Keep customers informed of product roadmaps and releases while collecting feedback.
  • Report product gaps internally, advocate for resolution, and influence the product roadmap based on account needs.
  • Ensure Sonar deployments and operations align with deployment scale and criticality in the DevOps toolchain.
  • Run quarterly business reviews with sales representatives and contribute technical input to account and commercial strategies.
  • Maintain awareness of each account’s technical status, risks, opportunities, and product usage.

Requirements

  • At least 5 years of practical experience in software development or DevOps engineering.
  • At least 5 years of experience in pre-sales or post-sales customer-facing activities.
  • Ability to understand, formalize, and abstract customer and partner needs.
  • Excellent written, verbal, and presentation skills.
  • Ability to work collaboratively, give and receive feedback, and share knowledge.
  • Strong attention to detail.
  • Ability to work autonomously with limited supervision.
  • Proactive, improvement-oriented mindset that challenges the status quo.

Interested in this position?

Apply directly on the company website

Apply Now

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