Technical Account Manager

4 hours, 23 minutes ago
Full-time
Senior
Customer and Technical Support
Mendix

Mendix

Mendix is the leading enterprise low code application development platform, empowering businesses to innovate and create modern applications quickly and securely.

Internet Software & Services
1001-5000
Founded 2005
$34M raised

Description

  • Build trusted advisory relationships with CIOs, CTOs, enterprise architects, and other senior customer stakeholders.
  • Develop and own Customer Adoption Plans aligned with customer strategy, technical priorities, and adoption progress.
  • Maintain an understanding of customer architecture and advise on product integration without owning architecture decisions.
  • Lead technical kickoffs, workshops, account reviews, and enablement activities that build customer self-sufficiency.
  • Prototype and lightly integrate solutions, engaging Specialists for complex implementation work.
  • Coordinate with Account Executives, Partner Managers, Expert Services, Specialists, and Renewal Specialists on adoption and growth plans.
  • Identify new technical use cases and opportunities to scale product adoption across customer accounts.
  • Provide technical input for bids and RFx processes and route commercial opportunities to the account team.
  • Track adoption health and account pipelines, supporting internal reviews and account planning.
  • Capture customer insights, share product feedback with the Field CTO and Product teams, and advocate for customer needs internally.

Requirements

  • Degree in computer science, engineering, or a related field; advanced degrees are welcome.
  • Experience in technical customer management, consulting, presales, or a similar software or technology role.
  • Expertise in software adoption and technical account management across Mendix, Graph Studio, AI Cloud, and related solutions.
  • Hands-on ability to prototype, demonstrate, and perform product-related technical work.
  • Proficiency in software, data, and AI delivery practices and technical execution.
  • Ability to develop technical account plans and align adoption strategies to customer goals.
  • Experience advising on architectural landscape mapping and product integration in customer environments.
  • Ability to build relationships with senior technical and business stakeholders, including CIOs, CTOs, and enterprise architects.
  • Experience coordinating cross-functional teams, including Account Executives, Specialists, Expert Services, and Partner Managers.
  • Strong customer advocacy, mentoring, knowledge-sharing, and generative AI proficiency; willingness to travel for customer engagements as needed.

Benefits

  • Flexible work environment.
  • Potential travel for customer engagements.

Interested in this position?

Apply directly on the company website

Apply Now

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