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Technical Account Manager

3 weeks ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Generative AI Prototyping
Apply Now
Mendix

Mendix

Mendix is the leading enterprise low code application development platform, empowering businesses to innovate and create modern applications quickly and securely.

Internet Software & Services
1K-5K
Founded 2005
$34M raised
View All Jobs 11

Description

  • Build trusted relationships with senior customer stakeholders, including CIOs, CTOs, and enterprise architects, and act as a strategic technical advisor.
  • Collaborate with Account Executives, Partner Managers, Specialists, Renewal Specialists, and Expert Services to align adoption, implementation, and growth priorities.
  • Develop and own customer adoption plans aligned to customer strategies and objectives.
  • Lead technical kickoffs, workshops, and account reviews to drive customer self-sufficiency and product adoption.
  • Prototype and lightly integrate solutions as needed, while engaging Specialists for larger build efforts.
  • Advise customers on product integration and maintain visibility into customer architecture and technical landscape.
  • Identify new technical use cases and scaling opportunities across products to support footprint growth.
  • Provide technical input for bids and RFx processes and surface commercial signals to the account team.
  • Track adoption health and support internal account planning, reviews, and operational coordination.
  • Capture adoption insights, share best practices, contribute to playbooks, and mentor other TAMs and team members.

Requirements

  • Degree in computer science, engineering, or a related field; advanced degrees are welcome.
  • Demonstrated experience in technical customer management, consultancy, presales, or similar roles within software or technology.
  • Expertise in adoption and account management, with breadth across all four products and hands-on capability for prototyping, demos, and product work.
  • Proficiency in delivery practices and technical execution across software, data, and AI solutions.
  • Familiarity with the broader Siemens portfolio and ability to identify integration opportunities and adjacent solutions.
  • Experience developing technical account plans and aligning adoption strategies with customer goals and priorities.
  • Ability to advise on architectural landscape mapping and integration of products into customer environments.
  • Experience building and maintaining relationships with senior stakeholders such as CIOs, CTOs, enterprise architects, and business leaders.
  • Ability to coordinate across cross-functional teams for seamless execution and adoption.
  • Growth mindset and comfort using generative AI to improve efficiency and quality in daily work.
  • Flexible work environment with potential travel as required for customer engagements.

Benefits

  • Flexible work environment.
  • Opportunity to work in a hyper-growth environment backed by Siemens’ legacy and resources.
  • Exposure to enterprise customers and advanced software products across the Siemens/Mendix portfolio.
  • Opportunity to influence product roadmap through direct customer feedback.
  • Potential travel for customer engagements.

Interested in this position?

Apply directly on the company website

Apply Now

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