Technical Account Manager (Technical Advisory)

5 hours, 26 minutes ago
Full-time
Senior
Customer and Technical Support
Sonar

Sonar

Sonar is the industry leader in clean code solutions, trusted by millions of developers worldwide. Their products like SonarLint, SonarQube, and SonarCloud enable efficient code quality management and continuous inspection for better software development.

Internet Software & Services
501-1000
Founded 2008
$457M raised

Description

  • Grow Sonar solution adoption and maturity within assigned accounts.
  • Identify customer technical pain points and adoption barriers, and develop plans to address them.
  • Conduct deployment audits, identify gaps, and drive remediation plans.
  • Advise customers on code quality, security, static analysis, and effective use of the Sonar ecosystem.
  • Recruit and enable development teams to adopt Sonar and improve underperforming implementations.
  • Maintain trusted-advisor relationships with customer sponsors, developers, and managers.
  • Keep customers informed about Sonar’s roadmap and releases while gathering product feedback.
  • Report product gaps internally, advocate for resolution, and influence the product roadmap based on account needs.
  • Partner with sales representatives on account plans, technical strategy, commercial inputs, and quarterly business reviews.
  • Ensure customer deployments and operations are appropriate for their scale and criticality in the DevOps toolchain.

Requirements

  • At least 5 years of practical experience in software development or DevOps engineering.
  • At least 5 years of experience in customer-facing pre-sales or post-sales roles.
  • Ability to understand, formalize, and abstract customer and partner needs.
  • Excellent written, verbal, presentation, and listening skills.
  • Ability to work collaboratively, share knowledge, and give and receive feedback.
  • Strong attention to detail.
  • Ability to work autonomously with limited supervision.
  • Proactive, improvement-focused mindset that challenges the status quo.
  • Ability to maintain current knowledge of customer technical status, risks, opportunities, and Sonar product developments.
  • Successful completion of a background check and reference verification before the start date.

Interested in this position?

Apply directly on the company website

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