Principal Solutions Architect

1 day, 14 hours ago
Full-time
Senior
Software Development
Solo.io

Solo.io

Solo.io provides API Gateway and Service Mesh solutions, including Gloo Edge and Gloo Mesh, for cloud-native applications, offering high performance networking, observability, and security.

Internet Software & Services
51-250
Founded 2017
$172M raised

Description

  • Serve as the primary technical point of contact for a small portfolio of strategic enterprise accounts.
  • Lead technical issue resolution end-to-end, including escalations, root-cause analysis, and hands-on troubleshooting.
  • Guide customers in extending Solo.io products for AI and agentic workloads such as LLM gateways, agent-to-agent communication, and model traffic security.
  • Proactively identify new use cases and drive product adoption across the Solo.io product suite.
  • Advise customers on architectural best practices, performance tuning, and operational excellence.
  • Design and deliver tailored training sessions, workshops, and enablement content.
  • Champion customer needs internally by translating feedback to Product Management and Engineering.
  • Partner with CSMs, AEs, and SEs to manage technical risk, renewal health, and expansion opportunities.

Requirements

  • 5+ years in a customer-facing technical role such as Solutions Architect, Customer Success Engineer, Site Reliability Engineer, or Senior Support Engineer.
  • Deep expertise in cloud-native technologies, including Kubernetes, service mesh technologies such as Istio or Cilium, and API gateways/proxies such as Envoy or Gloo Gateway.
  • 1+ years of hands-on experience with AI/ML technologies, including LLMs, agentic frameworks, model-serving platforms, or AI infrastructure.
  • Proven experience managing technical relationships with large, strategic enterprise customers in a post-sales context.
  • Strong troubleshooting skills in complex, multi-team production environments.
  • Excellent communication and presentation skills for technical and executive audiences.
  • Comfort with scripting or programming in Go, Python, or Bash for diagnostics, automation, and reference implementations.
  • Bachelor's degree in a technical field or equivalent industry experience.

Benefits

  • Work on strategic customer engagements involving modern AI and cloud-native platforms.
  • Collaborative culture focused on solving customer challenges.
  • Fast-paced work environment.
  • Opportunity to work with customers, partners, and open source communities.
  • Hands-on education and architectural best-practice work with customers.
  • Equal Opportunity Employer consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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