Revenue Operations Analyst

50 minutes ago
Full-time
Junior
Sales and Business Development
SOCi

SOCi

SOCi provides AI-driven solutions designed to enhance multi-location marketing through local search optimization, social media management, and reputation management for enterprises.

Internet Software & Services
251-1K
Founded 2012

Description

  • Own and manage the Revenue Operations request queue from intake through resolution.
  • Triage requests, assign ownership, monitor service levels, and document resolutions.
  • Partner with Customer Success to improve processes, systems, reporting, documentation, and enablement.
  • Manage end-to-end customer cancellation and offboarding operations across internal teams.
  • Develop and maintain Salesforce reports, dashboards, report types, formulas, and related reporting solutions.
  • Provide Clari and CAP reporting and recurring or ad hoc analytics for leadership.
  • Investigate data discrepancies and support CRM data quality, testing, and quality assurance.
  • Document current and future-state processes and implement efficiency, automation, and self-service improvements.

Requirements

  • 2+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, Business Operations, or a related analytical role.
  • Advanced Salesforce experience, particularly with reports and dashboards.
  • Experience translating business requirements into reporting or operational solutions.
  • Strong analytical, project management, process management, and data-quality skills.
  • Excellent written and verbal communication skills with cross-functional stakeholder experience.
  • Ability to prioritize competing requests and manage work through completion in a fast-paced environment.
  • Experience with SaaS or recurring-revenue businesses preferred.
  • Experience with Customer Success operations, cancellations, offboarding, billing, renewals, ticketing workflows, or business intelligence tools preferred.
  • Experience with Clari or similar revenue intelligence platforms preferred.
  • Familiarity with ARR, churn, retention, renewals, pipeline, and forecast metrics preferred.

Benefits

  • CAD $60,000–$80,000 base salary.
  • Health, dental, and vision insurance for eligible full-time permanent employees.
  • 401(k) plan with employer match.
  • Flexible paid time off, paid holidays, and quarterly wellness days.
  • Wellness incentives and employee engagement programs.
  • Remote work environment and career growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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