Business Process Lead, Lead-to-Quote (L2Q) & Customer Lifecycle

51 minutes ago
Full-time
Lead
Project and Program Management
Kaseya

Kaseya

Kaseya provides integrated IT management and security solutions for MSPs and SMBs, enabling centralized IT operations, remote management, cybersecurity, and automation.

IT Services
1K-5K
Founded 2000
$567M raised

Description

  • Maintain detailed L2/L3 business capability decompositions across Idea to Launch, Campaign to Lead, Plan to Goal, Lead to Opportunity, and Quote to Subscription.
  • Facilitate cross-functional working sessions with GTM, Sales, Marketing, Product, and Customer Success stakeholders.
  • Map current-state and future-state processes, document decisions, and produce actionable technical requirements.
  • Partner with Product Owners and Engineering Leads through solution design, development, testing, and delivery validation.
  • Support current production systems and next-generation platform development, incorporating operational feedback into future-state designs.
  • Own change management, stakeholder readiness, training, adoption tracking, and process performance metrics.
  • Maintain documented agreements and handoffs with peer Business Process Leads.
  • Govern capability design for pricing, packaging, deal desk, discounts, margins, CPQ, product introduction, and SKU management.
  • Design capabilities across onboarding, adoption, technical account management, renewals, expansion, and churn.

Requirements

  • Hands-on ownership of commercial process design within a go-to-market organization, such as quote-to-order, deal governance, or renewals, including underlying policy decisions.
  • 7+ years of experience in business process design, business architecture, revenue operations, or sales operations.
  • Experience decomposing business capabilities into detailed, multi-level structures or equivalent value-stream and process mapping work.
  • Strong facilitation skills with cross-functional stakeholders and experience working with vice president-level sales leadership.
  • Ability to participate in commercial trade-off discussions and influence decisions without direct authority.
  • Experience translating business processes into actionable system requirements and technical work items.
  • Strong documentation skills, including process maps, written requirements, and decision logs.
  • Preferred: SaaS experience with pricing, packaging, discount governance, CPQ, deal desk, renewals, customer success, product introduction, SKU governance, or contract lifecycle management.
  • Preferred: Familiarity with partner/channel operations, territory or quota planning, ADKAR or Prosci, WSJF or RICE, Salesforce Sales Cloud/Revenue Cloud, Marketo, and lead-routing or enrichment tools.

Interested in this position?

Apply directly on the company website

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