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Manager, Benefit Operations Testing & QA

21 hours, 28 minutes ago
United States
Full-time
Lead
Operations Manager
Quality Assurance and Testing
Apply Now
SmithRx

SmithRx

SmithRx revolutionizes pharmacy benefits with transparent technology, connecting stakeholders for efficient drug delivery and cost savings.

Pharmaceuticals
1K-5K
Founded 2016
$38M raised
View All Jobs 45

Description

  • Lead, coach, and develop a team of benefit configuration specialists.
  • Oversee the build, testing, documentation, and maintenance of pharmacy benefit plans across multiple platforms.
  • Manage employee performance using scorecards and performance metrics.
  • Provide ongoing feedback, coaching, direction, and support to team members.
  • Schedule employees, track productivity, and approve time off and overtime.
  • Drive process and workflow improvements by adopting new system capabilities and best practices.
  • Work with clients to identify and understand benefit plan requirements.
  • Maintain benefit plan organization, structure, and data integrity across accounts.
  • Support team members with escalations and complex configuration requests.
  • Communicate project status to leadership and escalate issues when needed.
  • Ensure timely review and resolution of inquiries from internal teams to improve member experience.

Requirements

  • 5+ years in a leadership role with direct reports, preferably in a remote setting.
  • 8+ years of experience with pharmacy benefits, benefit configuration, healthcare benefits, and/or claims processing.
  • Experience with document management practices preferred.
  • Executive-level communication and interpersonal skills.
  • Ability to navigate conflict and foster honest dialogue.
  • Ability to coach and mentor team members through day-to-day and long-term challenges.
  • Ability to take initiative with little to no direction.
  • Strong focus on operational excellence and process improvement.
  • Experience leading teams in a fast-changing, fast-paced environment.
  • Bachelor's degree or equivalent work experience required.

Benefits

  • Highly competitive medical, pharmacy, dental, vision, life, and AD&D insurance.
  • Flexible Spending Benefits.
  • 401(k) Retirement Savings Program.
  • Short-term and long-term disability coverage.
  • Discretionary paid time off and paid company holidays.
  • Wellness benefits and an Employee Assistance Program (EAP).
  • Commuter benefits and a well-stocked kitchen in office locations.
  • Paid parental leave.
  • Professional development and training opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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