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Lead, Account Management

1 month ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
SmithRx

SmithRx

SmithRx revolutionizes pharmacy benefits with transparent technology, connecting stakeholders for efficient drug delivery and cost savings.

Pharmaceuticals
1K-5K
Founded 2016
$38M raised
View All Jobs 40

Description

  • Lead a team focused on customer success, product adoption, retention, and post-sale satisfaction.
  • Set team goals and priorities to support account coverage and client outcomes.
  • Manage key performance indicators across the team’s portfolio of accounts.
  • Coach team members regularly and identify training opportunities.
  • Build and maintain trusting relationships with client operational leadership.
  • Partner cross-functionally to resolve escalated client issues and drive solutions.
  • Identify product and process gaps through business impact assessments and client expectation management.
  • Support client escalation handling and service recovery efforts.
  • Assist with candidate review and hiring for the team.
  • Monitor team capacity, bandwidth, new business assignments, and client reassignments.

Requirements

  • Bachelor's degree or equivalent work experience required.
  • 5+ years of knowledge of healthcare benefits, pharmacy benefits, or commercial health insurance required.
  • 5+ years of experience in client relationship management with documented expectations, deliverables, and client satisfaction.
  • 1-2 years of people management experience or informal leadership in process improvement, quality initiatives, efficiency, or project management.
  • Executive-level communication and interpersonal skills with the ability to navigate and mediate conflict.
  • Ability to work independently and as part of a cross-functional team.
  • Self-driven, results-oriented work ethic and ability to take initiative with little to no direction.
  • A positive, forward-thinking, customer-obsessed mindset.
  • Willingness to accept feedback and coaching and desire to grow into leadership roles.
  • Empathic, consultative communication style with transparency and professionalism.

Benefits

  • Highly competitive medical, pharmacy, dental, vision, life, and AD&D insurance.
  • Flexible Spending Benefits.
  • 401(k) Retirement Savings Program.
  • Short-term and long-term disability coverage.
  • Discretionary paid time off.
  • Paid company holidays.
  • Wellness benefits.
  • Commuter benefits.
  • Paid parental leave.
  • Employee Assistance Program (EAP).
  • Well-stocked kitchen in office locations.
  • Professional development and training opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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