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Implementation Manager I

1 day, 21 hours ago
United States
Full-time
Senior
Implementation Consultant
Customer and Technical Support
Salesforce
Apply Now
SmithRx

SmithRx

SmithRx revolutionizes pharmacy benefits with transparent technology, connecting stakeholders for efficient drug delivery and cost savings.

Pharmaceuticals
1K-5K
Founded 2016
$38M raised
View All Jobs 45

Description

  • Serve as the primary client contact throughout the implementation process.
  • Conduct impact analysis with clients to define implementation requirements.
  • Document requirements in standard project templates and tools and secure client approval before builds begin.
  • Create and maintain detailed project plans and open items logs for project tracking.
  • Coordinate across internal functional teams and clients to ensure timely completion of implementation tasks.
  • Monitor project progress through weekly status reporting.
  • Support escalated client, member, and project issues.
  • Provide go-live support and facilitate internal post-implementation review meetings.
  • Mentor and support team members throughout the implementation process.
  • Participate in ad hoc project requests and process improvement efforts.

Requirements

  • Bachelor's degree or equivalent work experience required.
  • 5-8 years of work-related experience required.
  • Healthcare and/or pharmacy experience strongly preferred.
  • Salesforce experience preferred.
  • Microsoft Office literacy required.
  • Strong communication skills for in-person meetings, conference calls, and written correspondence.
  • Self-starter with the ability to make informed decisions and find creative solutions to challenges.
  • Execution-focused, solutions-oriented, and efficiency-driven mindset.
  • Ability to remain flexible and adaptable in a fast-paced technology environment.

Benefits

  • Highly competitive medical, pharmacy, dental, vision, life, and AD&D insurance.
  • Flexible spending benefits.
  • 401(k) retirement savings program.
  • Short-term and long-term disability coverage.
  • Discretionary paid time off and paid company holidays.
  • Wellness benefits and commuter benefits.
  • Paid parental leave.
  • Employee Assistance Program (EAP).
  • Professional development and training opportunities.
  • Well-stocked kitchen in office locations.

Interested in this position?

Apply directly on the company website

Apply Now

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