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Technical Account Manager - Remote United States

4 hours, 9 minutes ago
United States
Full-time
Senior
Technical Account Manager
Project and Program Management
Agile Kanban Scrum
Apply Now
Smile Digital Health

Smile Digital Health

Smile Digital Health provides cutting-edge HL7 FHIR-based clinical data repository solutions for healthcare organizations, enabling rapid digital transformation and connectivity with features like multiple FHIR versions and full text indexing.

IT Services
251-1K
Founded 2016
$20M raised
View All Jobs 15

Description

  • Act as the primary post-sales contact and trusted advisor throughout the customer lifecycle.
  • Manage customer onboarding, implementation, product integration, feedback, and expectations.
  • Coordinate technical resources, allocation, and delivery with Resource Management and Agile Leads.
  • Maintain sales-pipeline visibility and support transitions from contract closure into implementation.
  • Oversee engagement budgets, forecasts, project financials, and agreed financial parameters.
  • Support the creation and negotiation of Statements of Work and related contracts.
  • Identify and drive upsell and continued sales opportunities within existing accounts.
  • Develop deployment plans with technical teams aligned to customer objectives.
  • Escalate and oversee critical customer issues through timely resolution.
  • Lead customer meetings and reviews while supporting satisfaction, retention, enablement resources, and customer success.

Requirements

  • 5–7+ years of experience in technical account management, customer success, software delivery, or a similar technical role.
  • Post-secondary education in a technical program, business administration, or equivalent work experience.
  • Experience with resource management, financial oversight, and contract or SOW creation.
  • Proven ability to identify and drive upsell opportunities within existing customer relationships.
  • Strong experience with Agile methodologies, including Scrum and Kanban, in software implementation contexts.
  • Excellent communication, presentation, and negotiation skills with technical and executive stakeholders.
  • Experience collaborating with sales, implementation, product, and technical teams.
  • Track record of managing multiple customer accounts and delivering consistent customer success outcomes.
  • Healthcare technology, interoperability, and FHIR or HL7 experience preferred.
  • Ability to travel approximately 25%.

Benefits

  • Remote work environment.
  • Flexible time-away policy including PTO, personal days, and sick days.
  • Competitive salary with health and medical benefits.
  • RRSP/TFSA/401K employee contribution programs.
  • Life and disability insurance.
  • Employee Assistance Program.
  • FHIR study program and Skillsoft Learning.
  • Inclusive workplace focused on belonging, diversity, equity, and accommodations.

Interested in this position?

Apply directly on the company website

Apply Now

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