RemoteLeaf Logo
Log in Sign up

Technical Account Manager I (Remote Eligible - Costa Rica)

1 day, 9 hours ago
Costa Rica
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
Apply Now
Smartsheet

Smartsheet

Smartsheet provides an enterprise work management platform that enables teams to efficiently manage projects, automate processes, and enhance collaboration through a user-friendly interface that combines spreadsheet functionality with advanced workflow...

Internet Software & Services
1K-5K
Founded 2005
View All Jobs 29

Description

  • Build strategic relationships with customer IT leaders, including CIOs, CTOs, IT Directors, and business leaders.
  • Advise customers on market forces and how Smartsheet can support their business goals.
  • Help customers improve IT maturity and productive use of Smartsheet products.
  • Partner with Sales, Customer Success, and Consulting teams to identify account growth opportunities.
  • Manage service portfolios, including contract usage, profitability, expenses, and revenue growth.
  • Develop long-term customer strategies with Strategic Customer Success Managers and Consultants.
  • Manage service delivery across planning, delivery management, incident escalation, and proactive remediation.
  • Lead virtual teams of Smartsheet, partner, and customer resources to deliver complex solutions.
  • Understand and support the Premier Services portfolio, including Converse.AI, Slope, and 10,000ft.

Requirements

  • Strong written, verbal, and presentation communication skills, including explaining technical subjects to enterprise nontechnical users.
  • Experience in a customer-facing role.
  • Experience configuring, customizing, and implementing SaaS applications.
  • Bachelor’s degree in MIS, CIS, Computer Science, or equivalent education and experience.
  • Understanding of security protocols, SSO, and basic APIs.
  • Passion for web-based technologies and ability to understand Smartsheet’s business and technical use cases.
  • Ability to work effectively in a fast-paced, high-growth technology environment while supporting multiple solutions.
  • 3+ years of experience in technology or a related field (preferred).
  • Experience with project and portfolio management (preferred).

Benefits

  • Fully remote work eligibility within Costa Rica.
  • Opportunities for professional growth and meaningful impact.
  • Inclusive workplace with equal employment opportunities and support for diverse perspectives.
  • Interview accommodations available upon request.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Cloudflare

Senior Customer Engineer, Majors - Southwest

Cloudflare 1K-5K IT Services

Cloudflare is hiring a Customer Engineer in Las Vegas, Los Angeles, Phoenix, or San Diego to guide enterprise customers from technical validation through deployment, adoption, renewal, and account expansion.

United States Full-time Senior Technical Account Manager
$234k-$292k
Bash CDN CI/CD Cloudflare DNS Go GraphQL HIPAA HTTP JavaScript Lua Network Security Pulumi Python REST API Terraform TLS WAF
1 day, 9 hours ago
Tenstorrent

Field Application Engineer, South East Asia

Tenstorrent 251-1K Internet Software & Services

Tenstorrent is hiring a Singapore-based, remote Field Application Engineer to support customers across Southeast Asia by evaluating, deploying, and troubleshooting AI/ML hardware and software platforms.

Singapore Full-time Mid Level Technical Account Manager
C++ Generative AI Python PyTorch TensorFlow
1 day, 10 hours ago
Open (YC W24)

Customer Engineer, New Grad

Open (YC W24) 11-50 information technology & services

Open.cx is hiring a Customer Engineer to bridge enterprise customers and its AI customer experience platform by leading implementations, resolving technical issues, and shipping product improvements.

Jordan Full-time Entry Level Technical Account Manager
HubSpot Node.js TypeScript
1 day, 10 hours ago
Verve Group

Senior Account Manager - Supply

Verve Group 251-1K Media

Verve is seeking a remote Senior Technical Account Manager – Supply in Japan to own publisher relationships, optimize monetization performance, and drive revenue growth across its supply-side platforms.

Japan Full-time Senior Technical Account Manager
2 days, 9 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers