Technical Solution Engineer / Part time

1 week, 1 day ago
Part-time
Junior
Software Development
Smeetz

Smeetz

Smeetz is a unified commerce solution powered by AI sales optimization for visitor attractions. It offers a new dimension to event experiences with data-driven ticketing and dynamic pricing software. Smeetz helps businesses go beyond ticketing to unloc...

Media
11-50
Founded 2015
$1M raised

Description

  • Provide L3 technical support and develop a strong understanding of the product and its features.
  • Collaborate with developers to resolve complex customer issues efficiently.
  • Handle customer phone calls, offering clear explanations, reassurance, and next steps.
  • Join daily customer service meetings to address urgent issues and coordinate problem solving.
  • Support KPIs and SLAs by helping speed up bug fixes and improve software performance.
  • Work with account managers on account setup issues and customer-specific technical solutions.
  • Stay current on product changes to answer customer questions accurately and provide guidance.
  • Document knowledge gained to support bug resolution and ongoing product updates.

Requirements

  • Excellent command of both French and English.
  • Confidence speaking with customers by phone in a professional and empathetic manner.
  • Experience with web development, data management, and debugging.
  • Solid understanding of technical troubleshooting, particularly in L2 and L3 support.
  • Strong communication skills with the ability to explain technical topics to non-technical users.
  • Ability to collaborate effectively with cross-functional teams, including developers.
  • Bachelor’s degree in Computer Science.

Benefits

  • Flexible work hours with the option to work remotely.
  • Opportunity to grow within a fast-growing scale-up.
  • A vibrant and inclusive work environment where your voice matters.
  • Recognition and reward for success, including increased earning potential.
  • Additional ownership responsibilities as you grow in the role.
  • Opportunity to make a significant impact in a startup environment.

Interested in this position?

Apply directly on the company website

Apply Now

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