Principal Customer Excellence Transformation Manager (Remote Eligible)

3 hours, 27 minutes ago
Full-time
Lead
Project and Program Management
Smartsheet

Smartsheet

Smartsheet provides an enterprise work management platform that enables teams to efficiently manage projects, automate processes, and enhance collaboration through a user-friendly interface that combines spreadsheet functionality with advanced workflow...

Internet Software & Services
1K-5K
Founded 2005

Description

  • Lead end-to-end program management for key strategic initiatives across the Customer Excellence organization.
  • Develop and maintain initiative tracking frameworks, dashboards, and status reporting.
  • Identify risks, dependencies, and blockers, and escalate or resolve them promptly.
  • Ensure governance standards, milestone tracking, and delivery cadence are consistently applied across CE programs.
  • Build and maintain relationships with stakeholders across Customer Excellence, Sales, Product, Finance, and Operations.
  • Facilitate cross-functional alignment sessions, steering committee meetings, and executive briefings.
  • Translate program status and insights into clear communications for senior leadership.
  • Partner with leadership to define and maintain a prioritized Customer Excellence initiative portfolio.
  • Apply prioritization frameworks aligned to strategic objectives and business impact.
  • Monitor resource allocation and capacity across the portfolio and support quarterly and annual planning cycles.
  • Establish and continuously improve PMO standards, tools, and processes across the CE organization.
  • Define and implement project management methodologies tailored to the Customer Excellence operating model.
  • Streamline workflows, reduce duplication, and improve cross-team coordination.
  • Support a performance-driven culture through clear OKRs, KPIs, and accountability structures.

Requirements

  • 8+ years of experience in program/project management, PMO leadership, strategy, or business operations.
  • 5+ years of experience in Customer Success, Professional Services, business operations, or management consulting, with meaningful exposure to enterprise SaaS.
  • Demonstrated success managing complex, cross-functional initiatives in a fast-paced environment with multiple competing priorities.
  • Strong executive presence and the ability to communicate and influence at all levels of the organization.
  • Experience supporting or partnering with senior leaders at the C-suite or VP level in a strategic capacity.
  • Proficiency with project management and collaboration tools such as Smartsheet, Jira, Asana, or similar.
  • Background in management consulting, transformation, organizational design, or business operations is preferred.
  • PMP, PgMP, or equivalent project management certification is preferred.
  • Familiarity with OKR frameworks and strategic planning processes is preferred.
  • AI fluency and prompting skills are preferred.

Benefits

  • Employer-subsidized medical, vision, and dental coverage for full-time employees.
  • 401(k) match at 50% of contributions up to the first 6% of eligible pay.
  • Monthly stipend to support work and productivity.
  • Flexible Time Away Program plus sick time off.
  • Company-provided life insurance, short-term disability, and long-term disability coverage for US employees.
  • 12 paid holidays per year for US employees.
  • Up to 24 weeks of parental leave.
  • Personal paid Volunteer Day.
  • Professional growth and development opportunities, including access to Udemy online courses.
  • Company-funded perks including a counseling membership, local retail discounts, and a personal Smartsheet account.
  • Teleworking options from any registered US location, role dependent.
  • Market-competitive incentive opportunity.
  • US base salary range of $170,000 to $230,000 USD.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Strategic Program Manager

Rithum Internet Software & Services

Rithum is hiring a Senior Strategic Program Manager to lead high-priority enterprise initiatives spanning M&A, corporate development, AI transformation, and operational execution across the organization.

Asana E-commerce JIRA Monday.com
3 hours, 12 minutes ago

Manager, IT Operations

Cision 5K-10K Professional Services

Cision is hiring an IT Manager to lead enterprise collaboration and productivity platform operations, governance, and support across a global environment.

JIRA OpenID Connect PowerShell SAML
3 hours, 12 minutes ago

Sr. Manager, Operations Continuous Improvement

ShipMonk 1K-5K Air Freight & Logistics

ShipMonk is seeking a Senior Manager, Operations Continuous Improvement to lead site-level performance improvement efforts across its fulfillment network and drive measurable gains in cost, quality, and speed.

Metabase Tableau
3 hours, 12 minutes ago

Head of Technology Partnerships

Media.Monks 5K-10K Media

Monks is hiring a Technology Partnerships role to bridge internal engineering and data teams with technology partners, turning partner programs and business opportunities into deliverable software and data solutions.

3 hours, 27 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers