Enterprise Senior Solutions Engineer

4 days, 13 hours ago
Full-time
Senior
Customer and Technical Support
Smartsheet

Smartsheet

Smartsheet provides an enterprise work management platform that enables teams to efficiently manage projects, automate processes, and enhance collaboration through a user-friendly interface that combines spreadsheet functionality with advanced workflow...

Internet Software & Services
1K-5K
Founded 2005

Description

  • Identify, build, and demonstrate solutions for complex business challenges for high-visibility Smartsheet customers.
  • Lead technical sales engagements and collaborate with Sales to define customer requirements, summarize challenges, and design solutions.
  • Conduct discovery sessions to uncover business processes and challenges that inform the sales and solution delivery strategy.
  • Serve as a strategic partner to Sales, Product, Customer Success, and Professional Services to improve customer experience and drive revenue growth.
  • Maintain deep knowledge of Smartsheet products, services, competitors, industry trends, and best practices.
  • Collaborate cross-functionally on strategic plans and initiatives across the business.
  • Lead or support onboarding, mentoring, and coaching for team members.
  • Partner with SE and Product teams to represent the voice of the customer and inform product roadmaps.
  • Consult on strategic programs within the Solutions Engineering organization.
  • Travel periodically to customer sites and industry events as a technical subject matter expert.

Requirements

  • 8+ years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or in a related field within SaaS and enterprise B2B software.
  • Strong critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems.
  • Experience with relevant technologies such as CWM, DAM, MAM, ECM, WCM, CMS, or PIM.
  • Strong technical skills and comfort working in ambiguous and high-pressure situations.
  • Experience taking a consultative approach to problem solving and positioning solutions.
  • Excellent communication and presentation skills with the ability to adapt to technical and non-technical audiences.
  • Demonstrated ownership in cross-functional work that supports the customer journey.
  • Relentless curiosity and a commitment to excellence.

Benefits

  • Employer-subsidized medical, vision, and dental coverage for full-time employees.
  • 401(k) match of 50% of your contribution up to the first 6% of eligible pay.
  • Monthly stipend to support work and productivity.
  • Flexible Time Away Program plus sick time off.
  • Company-sponsored life insurance, short-term disability, and long-term disability coverage for US employees.
  • 12 paid holidays per year for US employees.
  • Up to 24 weeks of parental leave.
  • Personal paid volunteer day, professional development access through Udemy, counseling membership, local retail discounts, and a personal Smartsheet account.
  • Remote work from any registered US location, role dependent.
  • Market-competitive incentive opportunity in addition to a base salary range of $132,500 to $162,500 USD.

Interested in this position?

Apply directly on the company website

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