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Manager, Customer Success

2 hours, 52 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Project and Program Management
JIRA
Apply Now
SmarterDx

SmarterDx

SmarterDx ensures revenue integrity by leveraging A.I. algorithms to uncover missed opportunities in clinical data, optimizing tasks for accurate ICD 10 coding and guaranteeing a 5:1 ROI.

Professional Services
11-50
Founded 2019
View All Jobs 13

Description

  • Manage a portfolio of existing live customers on the SmarterDx platform.
  • Build trusted advisor relationships with stakeholders across hospital and health system organizations.
  • Lead hand-offs from Sales to Customer Success through implementation and go-live.
  • Coordinate with internal teams to resolve customer issues and secure needed resources.
  • Monitor client performance and report on financial impact to customer executives.
  • Drive product expansion and support renewal execution with sales.
  • Gather and synthesize customer feedback to inform internal teams and product enhancements.
  • Surface customer success stories and help build a list of reference customers.
  • Coordinate implementations with clients and internal teams to ensure successful launches when needed.
  • Contribute to implementation plans, customer success playbooks, and onboarding processes.

Requirements

  • 3-5+ years of experience in customer success or account management with hospital and/or health system clients.
  • Hospital revenue cycle experience is essential.
  • Strong project management, relationship-building, and communication skills.
  • Ability to troubleshoot problems with strong ownership and accountability.
  • Ability to balance detail-oriented work with big-picture thinking.
  • Excellent written and verbal communication skills.
  • Ability to handle difficult customer conversations respectfully and offer alternative solutions.
  • Comfort working in ambiguous environments and using critical thinking to figure things out.
  • Ability to manage multiple roles or responsibilities across projects, such as PM, CSM, trainer, process designer, or QA.
  • Prior startup experience, especially as an early member of a Customer Success team, is preferred.
  • Experience using Jira to create and manage tasks and issues is preferred.
  • Strong experience with data analytics is preferred.

Benefits

  • $120,000-$140,000 base salary.
  • Comprehensive medical, dental, and vision coverage with 75% of premiums covered depending on the plan.
  • Up to 12 weeks of paid parental leave for birth or adoption.
  • Remote-first role with the ability to work from anywhere in the U.S.
  • Unlimited PTO plus 10 paid holidays.
  • 401(k) with traditional and Roth options and a 4% employer match.
  • Fast-moving, low-bureaucracy environment focused on high-impact work.

Interested in this position?

Apply directly on the company website

Apply Now

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