CUSTOMER SUCCESS ANALYST JUNIOR (Insights)

8 minutes ago
Full-time
Junior
Data Science and Analytics
Inter

Inter

Inter is the first 100% digital bank in Brazil, offering free checking accounts, credit cards, investments, loans, insurance, and currency exchange with a focus on simplicity and fairness.

Banks
51-250
$801M raised

Description

  • Analyze service, request, and escalation data to identify patterns and trends.
  • Build and maintain dashboards for key Customer Success metrics.
  • Generate actionable insights for solution, feedback, and continuous improvement initiatives.
  • Support managers and leadership with data-driven analysis and clear narratives.
  • Monitor external rankings and public indicators such as Reclame Aqui, Bacen, and app ratings.
  • Act as an analytical bridge between Customer Success and N1, Segmented, and Ombudsman teams.

Requirements

  • Experience in data analysis and business insight generation.
  • Strong SQL skills for data extraction and manipulation.
  • Experience with data visualization tools such as Power BI, Tableau, or similar.
  • Ability to translate data into clear, actionable recommendations.
  • Experience or strong interest in CX, Customer Success, or customer operations environments.
  • Knowledge of Python or R for more advanced analyses (preferred).
  • Experience in fintechs, digital banks, or high-volume service organizations (preferred).
  • Familiarity with continuous improvement methodologies such as Lean, Six Sigma, or PDCA (preferred).
  • Knowledge of CS or CRM platforms such as Salesforce, Zendesk, or similar (preferred).
  • English language proficiency (preferred).

Benefits

  • Meal allowance and food allowance.
  • Health and dental insurance.
  • Life insurance.
  • Birthday day off.
  • Parental support, including Baby On Board and a nursing room.
  • Extended parental leave.
  • Childcare or nanny assistance and/or support for children with disabilities.
  • Wellhub and Inter running group access.
  • On-site CARE4U space in Belo Horizonte with exclusive self-care services, a relaxation area, games, and a mini golf course.
  • Perks within the Super App, including Duo Gourmet.
  • Prime Inter card.
  • Internal training and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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