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Customer Service Representative – Administrative

3 months, 1 week ago
Saudi Arabia
Part-time
Entry Level
Administrative Assistant
Customer and Technical Support
CRM ERP
Apply Now
skillerszone

skillerszone

Skillerszone LLC | B2B Digital Marketing Agency Skillerszone is an award winning B2B Digital Marketing Agency that provides everything that you need to grow your brand. Choose a right partner Now! Services Skillerszone harnesses the power of data. Our ...

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Description

  • Respond promptly and professionally to customer inquiries across phone, email, chat, and messaging channels.
  • Provide accurate information about products, services, pricing, availability, delivery timelines, warranties, and return policies.
  • Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases when needed.
  • Track customer requests from first contact to closure and maintain service-level expectations.
  • Maintain a positive customer experience through culturally aware, courteous communication across MENA markets.
  • Record customer details, case notes, and service history accurately in CRM/ERP systems.
  • Prepare and update documents such as order forms, service tickets, delivery notes, customer correspondence, and internal reports.
  • Coordinate appointments, service visits, call-backs, follow-ups, and team calendars.
  • Support internal workflows including filing, scanning, archiving, and organizing digital documents.
  • Assist with invoice queries and basic finance coordination, and liaise with logistics, operations, sales, warehouse, and technical teams as needed.

Requirements

  • High school diploma required; a bachelor’s degree or diploma in a related field is preferred.
  • Basic experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role.
  • MENA region experience is a strong advantage.
  • Proficiency with Microsoft Office or Google Workspace, especially Excel/Sheets, email management, and document formatting.
  • Experience using CRM systems.
  • Basic spoken and written Arabic is required.
  • Basic spoken and written English is required.
  • Strong customer-first mindset and the ability to remain calm and professional under pressure.
  • Excellent verbal and written communication skills with clear, polite, and solution-oriented messaging.
  • Strong attention to detail in documentation, data entry, and record-keeping.
  • Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment.
  • Problem-solving ability to identify root causes, propose solutions, and escalate effectively.
  • High integrity and discretion when handling confidential information.
  • Cultural sensitivity and awareness of customer expectations across different MENA countries.
  • Role may be office-based, hybrid, or remote depending on business needs and country regulations.
  • Typical working weeks in parts of MENA may follow Sunday–Thursday, with flexibility required during peak periods.
  • Occasional coordination outside standard hours may be required for urgent cases or different time zones.

Benefits

  • Part-time remote work arrangement.
  • Salary of $500–$700 per week.
  • Career growth opportunities into Senior Customer Service Representative or Team Lead roles.
  • Career pathways into Customer Experience (CX) Specialist, Office Administrator, Operations Coordinator, Sales Support, Account Coordinator, QA, or Training Specialist roles.
  • Inclusive workplace committed to diversity across the MENA region.

Interested in this position?

Apply directly on the company website

Apply Now

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