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Customer Service Representative Administrative

4 hours, 47 minutes ago
Saudi Arabia
Full-time
Junior
Administrative Assistant
Customer and Technical Support
CRM ERP HubSpot Salesforce Zoho CRM
Apply Now
skillerszone

skillerszone

Skillerszone LLC | B2B Digital Marketing Agency Skillerszone is an award winning B2B Digital Marketing Agency that provides everything that you need to grow your brand. Choose a right partner Now! Services Skillerszone harnesses the power of data. Our ...

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Description

  • Respond promptly and professionally to customer inquiries via phone, email, chat, and messaging platforms.
  • Provide accurate information on products, services, pricing, availability, delivery timelines, warranties, and return policies.
  • Resolve customer complaints and service issues with empathy and clear follow-through, escalating complex cases when needed.
  • Track customer requests from first contact to closure and maintain service-level expectations.
  • Maintain a positive customer experience through culturally aware, courteous communication across MENA markets.
  • Record customer details, case notes, and service history accurately in CRM and ERP systems.
  • Prepare and update order forms, service tickets, delivery notes, correspondence, and internal reports.
  • Coordinate appointments, service visits, call-backs, follow-ups, and shared calendars across teams.
  • Support filing, scanning, archiving, and digital document organization in shared systems.
  • Liaise with logistics, finance, sales, warehouse, and technical teams to coordinate deliveries, billing questions, onboarding, and troubleshooting.

Requirements

  • High school diploma required; a Bachelor’s degree or diploma in Business Administration, Communications, or a related field is preferred.
  • 1–3 years of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role.
  • MENA experience is a strong advantage.
  • Proficiency with Microsoft Office or Google Workspace, especially Excel/Sheets, email management, and document formatting.
  • Experience using CRM systems such as Salesforce, Zoho, Dynamics, or HubSpot, or ticketing tools, is preferred.
  • Fluent Arabic, spoken and written, is strongly preferred for most MENA markets.
  • Professional English, spoken and written, is required.
  • Additional languages such as French, Urdu, Hindi, or Tagalog are a plus depending on market needs.
  • Strong customer-first mindset and the ability to remain calm and professional under pressure.
  • Strong attention to detail, problem-solving ability, and high integrity when handling confidential information.
  • Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment.
  • Willingness to work office-based, hybrid, or remote depending on business needs and country regulations.
  • Willingness to support Sunday–Thursday schedules, Ramadan or regional holiday changes, and occasional out-of-hours coordination when needed.

Benefits

  • Remote, hybrid, or office-based work arrangement depending on business needs and country regulations.
  • Monthly salary of $1,900–$2,900.
  • Clear career growth opportunities into roles such as Senior Customer Service Representative, Team Lead, CX Specialist, Office Administrator, Operations Coordinator, Sales Support, Account Coordinator, QA, or Training Specialist.
  • Inclusive workplace committed to diversity across the MENA region.
  • Consideration of qualified applicants without discrimination based on nationality, gender, age, disability, or other protected status.
  • Human-led hiring decisions, with AI used only to support parts of the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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