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Administrative Customer Virtual Entry-Level Admin Assistant

2 weeks, 4 days ago
Saudi Arabia
Full-time
Entry Level
Administrative Assistant
Customer and Technical Support
CRM ERP
Apply Now
skillerszone

skillerszone

Skillerszone LLC | B2B Digital Marketing Agency Skillerszone is an award winning B2B Digital Marketing Agency that provides everything that you need to grow your brand. Choose a right partner Now! Services Skillerszone harnesses the power of data. Our ...

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Description

  • Respond promptly and professionally to customer inquiries across phone, email, chat, WhatsApp, and other messaging channels.
  • Provide accurate information about products and services, pricing, availability, delivery timelines, warranties, and return policies.
  • Resolve customer complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases when needed.
  • Track customer requests from first contact to closure and maintain timely updates in line with service-level expectations.
  • Maintain accurate customer records, case notes, and service history in CRM/ERP systems.
  • Prepare and update order forms, service tickets, delivery notes, customer correspondence, and internal reports.
  • Coordinate appointments, service visits, call-backs, follow-ups, calendars, and scheduling across teams.
  • Support internal workflows such as filing, scanning, archiving, and organizing digital documents.
  • Assist with invoice queries and basic finance coordination in collaboration with the finance team.
  • Liaise with logistics, sales, operations, warehouse, and technical support teams to coordinate deliveries, onboarding, troubleshooting, and customer updates.

Requirements

  • High school diploma required; a bachelor’s degree or diploma is also noted as acceptable.
  • Basic experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role.
  • MENA region experience is a strong advantage.
  • Proficiency with Microsoft Office or Google Workspace, especially Excel/Sheets, email management, and document formatting.
  • Experience using CRM systems.
  • Basic Arabic, spoken and written, is preferred for most MENA markets.
  • Basic English, spoken and written, is required.
  • Strong customer-first mindset and ability to remain calm and professional under pressure.
  • Excellent verbal and written communication skills with clear, polite, solution-oriented messaging.
  • Strong attention to detail and accuracy in documentation, data entry, and record-keeping.
  • Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment.
  • Problem-solving ability to identify root causes, propose solutions, and escalate effectively when needed.
  • High integrity and discretion when handling confidential customer and company information.
  • Cultural sensitivity and awareness of customer expectations across different MENA countries.
  • Role may be office-based, hybrid, or remote depending on business needs and country regulations.
  • Occasional coordination outside standard hours may be required to support customers in different time zones or handle urgent cases.

Benefits

  • Monthly pay of $1,900 to $2,900.
  • Remote work option, with office-based or hybrid arrangements possible depending on business needs and local regulations.
  • Clear career growth pathways into roles such as Senior Customer Service Representative, Team Lead, CX Specialist, Office Administrator, Operations Coordinator, Sales Support, Account Coordinator, QA, or Training Specialist.
  • Inclusive workplace commitment with equal opportunity considerations across the MENA region.

Interested in this position?

Apply directly on the company website

Apply Now

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